Account Manager

Job Description:

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Job Summary:
 

The Account Manager will be part of Rakuten Advertising’s commercial team, growing business relationships and collaborations with leading finance, travel and technology Advertisers. You will be responsible for building and maintaining relationships with key decision-makers and digital marketing teams within your assigned client portfolio. This role oversees a portfolio of clients that partner with Rakuten Advertising for their affiliate marketing program.

In this role, you will gain experience collaborating with various internal groups to ensure client expectations are exceeded.

In this role, you will be responsible for relationship management with an assigned portfolio of clients. You will serve as a client liaison throughout the delivery of client service engagements or outsourced solutions. You will be strategically focused and responsible for maintaining client satisfaction by ensuring consistent and proactive communications with clients while completing tasks that support the overall management of client relationships

Key Responsibilities:

• Develop and track affiliate marketing program strategic action plans for a portfolio of clients
• Daily client interaction via phone and email managing program management requests
• Collaborate with client to set, meet, and exceed aggressive revenue goals leveraging strategic initiatives.
• Provide strategic thought leadership/recommendations to increase each client’s profitability while reducing risk
• Create and present professional and insightful business reviews for client’s program performance that align with strategic initiatives.
• Develop and maintain strong partner relationships for your portfolio of clients. 
• Collaborate effectively across the Rakuten Advertising business; client services, analytics, compliance, technology, marketing, sales, etc.
• Affiliate technology savviness serving as an SME for Rakuten Advertising’s proprietary software supporting your clients to make sure they know the tools and resources available to them.
• Subject matter expert for products across Rakuten Advertising, using available resources to connect product usage to client goals

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Desire to work supporting financial services, travel and technology clients
• Analytical and strategic affiliate marketing skills demonstrating successful client portfolio results
• Highly organized with respect to client management and administrative projects
• Ability to prioritize and strategize based on client goals; deadline driven
• A desire to think creatively, solve problems, and use professional judgment.
• Tech savvy; comfortable using Excel and PowerPoint for client-facing reports, analysis and presentations
• Exemplary written and oral presentation and a talent for presenting.

Minimum Requirements:

• 3+ years of affiliate marketing experience with a focus on client service, (financial services affiliate marketing experience is a plus)
• Strong understanding of affiliate marketing technology
• A bachelor's degree or relevant experience

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.