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Quality Assurance Manager
full-time•Darlington
About this role
QUALITY MANAGER
Intro
We’re looking for a Quality Manager to join our Assurance & Standards team on a permanent basis, working hybrid from our Darlington office.
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.
Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here.
The role
The Quality Manager plays a key role within our Assurance & Standards team, leading the development and delivery of a robust quality framework that underpins excellent outcomes for members. The role shapes standards, monitors performance, and provides independent assurance across Member Services, ensuring processes are effective, well‑controlled, and aligned to organisational objectives. It brings together insight, risk awareness, and continuous improvement to strengthen how Member Services operates, while supporting leaders through clear reporting, meaningful analysis, and collaborative problem‑solving.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The person
Bringing significant experience in quality assurance within financial services or another regulated, service‑led environment, you’re confident working with quality management principles, established frameworks, and in line with ISO quality standard principles. Your background is rooted in process, control and outcome‑based quality rather than manufacturing or product testing. Making sense of complex information and turning it into clear, practical insight comes naturally, helping others do their best work. Influencing happens without fuss, supported by thoughtful questions, steady judgement and constructive challenge when it matters. There’s confidence in guiding, coaching and developing people, especially through change, and an instinct for creating the conditions where teams can succeed. Above all, there’s a strong commitment to fairness, consistency, and doing the right thing for members.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
What we can offer you
Rewarding you
A competitive salary (depending on experience)
28 days annual leave plus bank holidays
Generous annual bonus plan
We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
4x Life Assurance cover
Colleague referral scheme
Heath & Wellbeing
Private Medical Insurance
Employee assistance programme
Health cash plan
Eye care vouchers
Flu vaccination
Lifestyle
We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
Buy and sell holidays
Give as you earn scheme
Paid volunteering days
Flexible half days leave
Electric vehicle leasing
Cycle to work scheme
Next Steps
Please apply via the apply button or visit Careers at Railpen by 5pm on Thursday 5th February.
Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life
What you'll do
- The Quality Manager leads the development and delivery of a quality framework to ensure excellent outcomes for members. This role involves shaping standards, monitoring performance, and providing independent assurance across Member Services.
About Railpen
Railpen’s purpose is simple – to secure our members’ future.
We are responsible for over £34bn in assets on behalf of more than 350,000 members, providing market-leading pension administration and investment services for defined benefit (DB), defined contribution (DC) and hybrid schemes, including the Railways Pension Scheme – one of the UK’s largest, longest established, and intricate funds.
We are built on our heritage. Our history of helping everyday, hardworking people save for their retirement stretches back more than half a century. From our beginnings in 1965 as the pensions office for the British Rail Pension Scheme, we’ve innovated and evolved to serve the needs of the industry and the financial future of its workers.
We are committed to better member outcomes. Our role is delegated to us by our Trustee (the Railways Pension Trustee Company Limited or RPTCL), whose unwavering passion to put members’ interests first is integral to everything we do – from how we administer the schemes to how we select, structure and size investments to protect and grow the long-term value of members’ savings.
We are agile and innovative. Guided by integrity, the importance we place on collaboration, and our member-first approach, we work with policymakers and industry leaders to advocate for a progressive and supportive policy environment that helps us to secure our members’ future and shape a more sustainable pensions landscape.
We are different from the norm. We put every pound of profit towards paying members’ pensions securely, affordably and sustainably. We make this our mission. Our long-term mindset opens up investment opportunities over multiple decades that enrich communities and the environment, set new standards for innovation and contribute to a resilient UK economy.
We are Railpen.
Ready to join Railpen?
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Frequently Asked Questions
What does a Quality Assurance Manager do at Railpen?
As a Quality Assurance Manager at Railpen, you will: the Quality Manager leads the development and delivery of a quality framework to ensure excellent outcomes for members. This role involves shaping standards, monitoring performance, and providing independent assurance across Member Services..
Is the Quality Assurance Manager position at Railpen remote?
The Quality Assurance Manager position at Railpen is based in Darlington, South Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Quality Assurance Manager position at Railpen?
You can apply for the Quality Assurance Manager position at Railpendirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.