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Operational Planning and Performance Manager
full-time•Darlington
About this role
Operational Planning & Performance MGR
An exciting newly created opportunity to join our Member Services team as an Operational Planning and Performance Manager on a permanent basis in our Darlington office (hybrid working). We're open to fully remote working, with some travel to the Darlington office when needed. For onboarding and collaboration, we do require the first 90 days to include at least two days per week in our Darlington office.
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.
Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here.
The role
As our Operational Planning and Performance Manager, you will lead the design and delivery of accurate management information and trend analysis to support operational delivery and strategic planning. You’ll develop a robust framework for resource planning and performance insight, ensuring our services are aligned with a member-first vision.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The person
The successful candidate will have proven experience in operational reporting and performance insight, alongside experience of both back office and telephony environments, ideally in a financial services environment .You will also have experience in capacity planning, business case development, and benefit realisation. An understanding of operating models and pension administration processes would be desirable
We are looking for someone with advanced data creation, analysis and forecasting skills and strategic planning and performance management expertise. Effective stakeholder engagement and communication skills are key for this role.
What we can offer you
Rewarding you
A competitive salary (depending on experience)
28 days annual leave plus bank holidays
Generous annual bonus plan
We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
4x Life Assurance cover
Colleague referral scheme
Heath & Wellbeing
Private Medical Insurance
Employee assistance programme
Health cash plan
Eye care vouchers
Flu vaccination
Lifestyle
We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
Buy and sell holidays
Give as you earn scheme
Paid volunteering days
Flexible half days leave
Electric vehicle leasing
Cycle to work scheme
Next Steps
If you would like to apply, please click on the apply button or visit our Careers Page by 16th February 2026.
Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life
What you'll do
- Lead the design and delivery of accurate management information and trend analysis to support operational delivery and strategic planning. Develop a robust framework for resource planning and performance insight to align services with a member-first vision.
About Railpen
Railpen’s purpose is simple – to secure our members’ future.
We are responsible for over £34bn in assets on behalf of more than 350,000 members, providing market-leading pension administration and investment services for defined benefit (DB), defined contribution (DC) and hybrid schemes, including the Railways Pension Scheme – one of the UK’s largest, longest established, and intricate funds.
We are built on our heritage. Our history of helping everyday, hardworking people save for their retirement stretches back more than half a century. From our beginnings in 1965 as the pensions office for the British Rail Pension Scheme, we’ve innovated and evolved to serve the needs of the industry and the financial future of its workers.
We are committed to better member outcomes. Our role is delegated to us by our Trustee (the Railways Pension Trustee Company Limited or RPTCL), whose unwavering passion to put members’ interests first is integral to everything we do – from how we administer the schemes to how we select, structure and size investments to protect and grow the long-term value of members’ savings.
We are agile and innovative. Guided by integrity, the importance we place on collaboration, and our member-first approach, we work with policymakers and industry leaders to advocate for a progressive and supportive policy environment that helps us to secure our members’ future and shape a more sustainable pensions landscape.
We are different from the norm. We put every pound of profit towards paying members’ pensions securely, affordably and sustainably. We make this our mission. Our long-term mindset opens up investment opportunities over multiple decades that enrich communities and the environment, set new standards for innovation and contribute to a resilient UK economy.
We are Railpen.
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Frequently Asked Questions
What does a Operational Planning and Performance Manager do at Railpen?
As a Operational Planning and Performance Manager at Railpen, you will: lead the design and delivery of accurate management information and trend analysis to support operational delivery and strategic planning. Develop a robust framework for resource planning and performance insight to align services with a member-first vision..
Is the Operational Planning and Performance Manager position at Railpen remote?
The Operational Planning and Performance Manager position at Railpen is based in Darlington, South Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Operational Planning and Performance Manager position at Railpen?
You can apply for the Operational Planning and Performance Manager position at Railpendirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.