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Guest Service Supervisor
part-time•United States•$0k - $0k
About this role
Overview
Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Guest Service Supervisor and lead a team dedicated to creating exceptional guest experiences. If you’re passionate about hospitality, thrive in a leadership role, and love working in a fast-paced environment, start making your own luck today!
Applicants must be at least 18 years of age.
WHAT OUR GUEST SERVICE SUPERVISORS DO
Our Guest Service Supervisors oversee daily park operations, ensuring efficiency, safety, and an exceptional Guest experience. You’ll lead team members, enforce park policies, and maintain operational excellence through planning and communication.
A GUEST SERVICE SUPERVISOR’S DAY-TO-DAY
- Assist the Park Manager in overseeing operational functions, ensuring smooth daily operations.
- Direct and supervise location activities and team members as assigned.
- Conduct daily facility inspections, including all Guest areas, to maintain cleanliness, safety, and efficiency.
- Ensure that the location opens on time, operates efficiently, and closes properly.
- Maintain records in the manager’s daily log, documenting weather, inspections, performance, and other key details.
- Ensure ticketing and turnstile areas are stocked, cleaned, and ready for Guests at all times.
- Supervise and support team members to maintain high standards of Guest service.
- Act as a role model for team members, promoting the company's core values.
- Recommend, implement, and enforce company policies within assigned areas.
- Provide coaching and development opportunities to enhance team performance.
- Train and audit POS handlers to ensure proper system operation and guest engagement.
- Address and resolve Guest concerns and complaints professionally.
- Monitor and assess safety hazards to ensure a secure environment for Guests and associates.
- Maintain accuracy and safety of company funds for assigned locations.
- Manage expenses, labor hours, operating costs, and inventory within areas of responsibility.
- Implement appropriate controls to maintain staff integrity and quality assurance.
- Maintain open communication across all levels of the organization for efficient operations.
- Perform other duties as assigned to support park functions.
- Work in a fast-paced environment while maintaining professionalism.
WHAT IT TAKES
- Must be at least 18 years of age.
- At least one year of supervisory experience in the Guest service industry.
- Strong leadership and problem-solving skills.
- Knowledge of amusement industry standards, health regulations, and safety protocols.
- Experience handling Guest and employee complaints.
- Proficiency in computers, cash registers, and various electronic devices.
- High school diploma or equivalent.
PERKS (MORE REASONS YOU’LL LOVE YOUR JOB)
✅ Free bowling & attractions (laser tag, billiards, mini golf, ropes courses, and rides)✅ $1 arcade play✅ All‑day play at Boomers, FECs & Waterparks✅ Friends & family discounts✅ Food & beverage discounts✅ Special discounts on parties and group events✅ Perks start on your first day
WORK ENVIRONMENT / PHYSICAL DEMANDS
Typical entertainment and waterpark environment where you’ll walk, bend, and stand for extended periods, and may lift objects with some assistance. You’ll work outdoors in various weather conditions and remain highly alert throughout your shift.
- Job Type: Part-time, Seasonal
- Shift: Day, Evening
- Weekly Day Range: Weekend availability, Flexible scheduling
- Work Location: One location
#LI-BM1
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.
The pay range for this position is $19.00 to $22.00 per hour.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits
What you'll do
- Guest Service Supervisors oversee daily park operations, ensuring efficiency, safety, and an exceptional guest experience. They lead team members, enforce park policies, and maintain operational excellence through planning and communication.
About Raging Waters
Raging Waters San Jose is Northern California’s Largest Water Park, located on the beautiful grounds of Lake Cunningham Regional Park and easily accessible from Hwy 101 or Hwy 680. Over one million gallons of water attractions designed for little kids and thrill seekers including zero-depth entry pools, body slides, raft rides, family attractions, kiddy activity pools, the endless river, wave pool, and more are all included in the price of a Season Pass. Tiki Gardens is our private Corporate Picnic area, providing the perfect event setting. Employees enjoy all day exclusive access to dedicated Picnic Pavilions, Event/Presentation Stage (including PA system), Sand Volleyball, Horseshoe pits, Activity Lawn and Grassy Play Area. Our full service catering department has a variety of menu packages from Smoked Chicken and Ribs to Grilled Hamburgers and Hotdogs. Raging Waters also serves healthy and vegetarian options. Palace Entertainment, operator of Raging Waters San Jose, owns and operates 41 parks nationwide including 11 water parks, 21 family entertainment centers and 8 theme parks, and is the largest operator of water parks and family entertainment centers in the nation, entertaining over 13 million guests annually.
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Frequently Asked Questions
What does Raging Waters pay for a Guest Service Supervisor?
Raging Waters offers a competitive compensation package for the Guest Service Supervisor role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Guest Service Supervisor do at Raging Waters?
As a Guest Service Supervisor at Raging Waters, you will: guest Service Supervisors oversee daily park operations, ensuring efficiency, safety, and an exceptional guest experience. They lead team members, enforce park policies, and maintain operational excellence through planning and communication..
Is the Guest Service Supervisor position at Raging Waters remote?
The Guest Service Supervisor position at Raging Waters is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Guest Service Supervisor position at Raging Waters?
You can apply for the Guest Service Supervisor position at Raging Watersdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.