R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.  

As a Client Delivery Senior Associate your role will be to manage your own client book of business while providing support to Client Delivery Managers according to organizational needs. This will include, but is not limited to, verifying data, creating reports, documenting client meeting minutes, and executing various ad hoc tasks in response to client requests. The Client Delivery Sr. Associate primary focus is on delivering exceptional service to assigned clients, with a portion of time dedicated to supporting team efforts.

Responsibilities

Client Management:

• Serve as the main point of contact for clients, facilitating communication between clients and internal teams.

• Manage client meeting schedules and agendas, ensuring alignment with project scope agreements.

• Create, deliver, and present both standard and ad hoc client-facing material/reporting based on individual client needs.

• Facilitate all client meetings, ensuring effective action management and follow-through on commitments.

• Support implementation project management under leadership direction 

• Support client expectations and follow through on commitments

• Resolve problems internally by investigating the presented issues, consulting with other teams and/or researching under the specific client’s account

• Monitor Client health key performance indicators (KPI’s), escalate client risks and opportunities as necessary

• Conduct account-level reviews to ensure the accuracy and integrity of reports and deliverables as needed.

Support:

• Produce reports, draft operational meeting agendas, submit user tickets, and provide comprehensive assistance to the Client Delivery Manager as needed.

• Document meeting minutes attentively to capture client needs and actionable items accurately.

• Prepare and organize materials for quarterly business reviews and discussions.

• Investigate case level feedback and coordinate with Client Delivery Manager on delivery to the client under leadership's direction.

Required Qualifications

• 2 to 3 years of internal or external customer service experience or demonstrate relevant experience and written business communication 

• Proficiency with Microsoft Office and proven experience in working with MS Excel (intermediate level Excel or above)

• Proven experience in building reports, validating data, providing analysis and proven experience in quality assurance

• Efficiently manage time and balance multiple priorities in a dynamic and fast-paced setting.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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