About this role
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Service Delivery Manager you will serve as the in-house domain expert and leader for this space. You will own the team’s strategy, objectives, and roadmap; run discovery to deeply understand problems; and drive cross-company execution that delivers measurable impact.
What you’ll do
- Define team vision, OKRs, and a roadmap aligned to enterprise priorities
- Lead structured discovery (qualitative and quantitative) to identify root causes, validate hypotheses, and define high-value opportunities
- Own the backlog and prioritization, communicate trade-offs, and make clear decisions with stakeholder alignment
- Partner across teams to deliver scalable analytics products and standardized reporting capabilities
- Proactively identify execution gaps, risks, and dependency issues; remove barriers and improve system-level throughput and quality
- Build trusted relationships through clear, accurate communication in complex or high-stakes situations
- Coach and develop leaders and individual contributors; guide teams through change with accountability and consistency
Qualifications
- Experience owning roadmaps and measurable outcomes (OKRs or similar)
- Strong discovery, problem framing, and prioritization skills
- Proven cross-functional leadership and excellent communication
- People leadership experience building and coaching high-performing teams
Preferred: enterprise analytics/reporting products; matrixed org experience; healthcare revenue cycle exposure.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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Other facts
About R1 RCM
R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.
What you'll do
- The Service Delivery Manager will define the team's vision, objectives, and roadmap while leading structured discovery to identify root causes and high-value opportunities. They will also own the backlog, prioritize tasks, and communicate trade-offs while building trusted relationships across teams.
Ready to join R1 RCM?
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