About this role
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Service Delivery Analyst, you will interact daily with our Customer Operations and Central Operations teams. You will be expected to leverage your revenue cycle expertise to help identify opportunities to minimize defects and improve process outcomes, while demonstrating an ability to produce customer-ready deliverables and solid judgement when solving problems. You will leverage data analysis to identify opportunities for process improvements and client success while presenting findings to our customers to ensure understanding and alignment. In this role, you will also contribute to our growing organization as a thought leader helping to improve the R1 RCM (R1) solution and inform our strategy. The Analyst - Service Delivery is also responsible for supporting a high touch relationship with client counterparts and leadership, building and mentoring a high performing team, and being a liaison between internal operations and client teams. To thrive in this role you must have attention to detail, be organized and conduct basic analysis of the data. This is truly an exciting time of transformation and provides tremendous opportunity for lasting impact.
Here’s what you will experience working as a Service Delivery Analyst:
- Define, develop and run reports when needed supporting Customer Operations Analytics
- Account reviews to 1) learn revenue cycle more deeply; 2) be able to suggest trends/opportunities
- Clearly articulate trends/opportunities
- Quality check of metrics/reports
- Responsible for specific action plans and follow-ups
- Ability to think creatively, be analytically minded, objective and independent
Required Skills:
- 2-3 years of Revenue Cycle experience or professional experience demonstrating progressive responsibility
- Business Analyst, Shared Services and/or Operations experience
- Bachelor’s degree or equivalent experience preferred
- Epic Clarity Data Model - Resolute Hospital Billing Certification
- Proficiency in Snowflake, Power BI and SQL queries/knowledge
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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Other facts
About R1 RCM
R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.
What you'll do
- The Service Delivery Analyst will interact with Customer Operations and Central Operations teams to identify opportunities for process improvements. They will also produce customer-ready deliverables and support high-touch relationships with client counterparts.
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