Director of Customs House Brokerage (Licensed) is responsible for overseeing U.S. Customs compliance and related actions and procedures of both our corporate offices and surrounding branches as well as Business Development in CHB services for the organization.   

Director of Customs House Brokerage (CHB) responsibilities and essential job functions include, but are not limited to the following:

• Responsible for the profitability and performance of the CHB Division

• Principal corporate license holder for the business responsible to U.S. Customs and Border Protection
• Responsible for developing and overseeing a diverse portfolio of solutions that address areas of trade compliance for companies seeking to import or export their products
• Oversee the full compliance and U.S. Customs regulations for all branches
• Manages the custom entry team and consulting team
• Manages processes for auditing clients’ documentation, and customs entries
• Expand our customer base to ensure continuous growth in revenue by way of customer spend and margin
• Maintenance of existing compliance procedures and review for any improvements or changes
• Increase service offerings through business development and prospecting potential clients
• Motivate others by example and encourage their development by setting a positive example and productive work environment that fosters learning
• Implementation and training of any customs software or updates to any compliance systems
• Primary point of contact for customs and other regulatory agencies

Qualification, Knowledge, Skills, and Abilities:

• Bachelor's Degree in related field of study preferred
• Practicing U.S.  Customs Broker License Required
• Minimum of 5-7 years of Customs regulations, Customs clearance, and Customs brokerage
• Minimum of 5-7 years of management experience supervising teams in multiple branches
• Demonstrated knowledge of Title 19 CFR, Harmonized Tariff Schedule, and ACE Entry Summary Business Rules and process Document 
• Demonstrated record of success in performing in an environment of change, maintaining effectiveness while managing multiple and shifting priorities
• The ability to communicate clearly and persuasively via email, verbally, and in presentations, tailoring your messaging to the appropriate level of audience
• Excels in high stress situations with Senior and C-level executives with the ability to not only present clearly but also effectively overcome objections with skillful persuasion using data-driven negotiation and tact
• Strong organizational skills with ability to manage deadlines and prioritize workload, and make adjustments to meet business needs
• Ability to work in a blended role of operations and sales in an office environment
• Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance
• Ability to communicate complex concepts in easy-to-understand terminology
• Contributes to building a positive team spirit and puts success of team above own interests
• Ability to read, write, and speak English fluently
• Ability to travel to meet the demands of training and customer expectations
• Industry expert in international freight forwarding focused on high volume accounts
• Proficient in Cargowise Software System
• Proficient in Microsoft Office Suite