Norwegian Customer Success Manager

<h4><strong>Norwegian Customer Success Manager to Quinyx</strong></h4><p>Love building strong customer relationships and turning complex challenges into real business value? Join Quinyx as a Customer Success Manager and help some of Norway’s leading companies make work just work.</p><h4><strong>🧩 About the role</strong></h4><p>We’re looking for a Customer Success Manager to join our Customer Success team at Quinyx! In this role, you will <span>act as a trusted advisor and strategic partner to Quinyx’s Norwegian customers. You’ll own customer outcomes end to end - driving adoption, retention, and growth by ensuring every customer realises measurable value from our Workforce Management solutions.</span></p><p><span>As the primary point of contact, you’ll translate business goals into actionable success plans, influence senior stakeholders, and identify opportunities for renewal and expansion. Combining <strong>commercial acumen</strong> with <strong>product and industry expertise</strong>, you’ll solve complex challenges, strengthen long-term partnerships, and contribute to the overall maturity and success of the Customer Success function.</span></p><p><span>Working cross-functionally with Sales, Product, Analytics, Support, and Implementation teams, you’ll deliver seamless customer experiences and use data-driven insights to improve performance, satisfaction, and loyalty.</span></p><h4><strong>🔍 What you’ll do</strong></h4><ul><li><p>Manage and grow a portfolio of customer accounts, owning overall customer success and outcomes.</p></li><li><p><span>Drive adoption, engagement, and measurable outcomes aligned with customer business objectives.</span></p></li><li><p><span>Manage renewals, pricing adjustments, and contract discussions with strong commercial acumen, collaborating closely with Key Account Managers to identify upsell and cross-sell opportunities.</span></p></li><li><p><span>Act as a trusted advisor, influencing senior decision-makers and guiding strategic discussions that demonstrate ROI and business impact.</span></p></li><li><p><span>Proactively monitor account health, identify risks early, and design mitigation plans to ensure retention and satisfaction.</span></p></li><li><p><span>Analyze customer data to identify trends, forecast needs, and surface actionable insights that inform customer strategies and internal priorities.</span></p></li><li><p>Collaborate cross-functionally with Sales, Product, Analytics, Support, Customer Learning &amp; Development, and Implementation teams to ensure seamless execution of customer success plans.</p></li><li><p>Facilitate internal “win rooms” and alignment sessions to maintain focus and drive collaboration around key customer objectives.</p></li><li><p>Conduct regular roadmap reviews with customers, aligning Quinyx’s product evolution with their long-term strategic goals.</p></li><li><p>Deliver impactful presentations and product demonstrations that clearly articulate value and drive adoption.</p></li></ul><h4><strong>✅ What we’re looking for</strong></h4><ul><li><p>Fluency in Norwegian and English, as you will work with Norwegian customers and English is Quinyx's official company language. <em>Note that we will not be proceeding with candidates that lack Norwegian.</em></p></li><li><p>Proven experience managing customer portfolios, engaging C-level executives and senior stakeholders, and driving successful contract renewals and expansions.</p></li><li><p>Solid technical background, ideally with hands-on experience in SaaS or license-based software environments.</p></li><li><p>Experience aligning customer roadmaps with product direction to deliver long-term strategic value as well as connecting customer outcomes to business impact and ROI.</p></li></ul><p><strong>If you also have the following, we consider it a plus:</strong></p><ul><li><p>Previous experience using the Quinyx platform, either as a super-user, admin or end-user.</p></li><li><p><span>Experience in payroll, HCM (human capital management), workforce management, or related domains.</span></p></li><li><p>Experience within sectors like retail, hospitality or healthcare.</p></li></ul><p><strong>Desired personal attributes:</strong></p><ul><li><p>Business mindset with strong influencing and relationship-building skills.</p></li><li><p>Ability to simplify and clearly communicate technical concepts to both technical and non-technical audiences.</p></li><li><p>Excellent communication and presentation skills, confident in leading executive discussions, workshops, and negotiations.</p></li><li><p>Highly organized and self-driven, with a proactive approach to managing workload and competing priorities.</p></li><li><p>Collaborative, team-oriented, and passionate about contributing to shared success.</p></li></ul><h4><strong>💙 Why Quinyx?</strong></h4><p>Quinyx is a leading workforce management platform, helping businesses simplify scheduling, optimise staffing, and engage their frontline teams. We empower organisations across the globe—ranging from retail and hospitality to logistics and healthcare—with smart, mobile-first solutions.</p><p>Here, you’ll find:</p><ul><li><p>A truly international team with colleagues from all over the world 🌍</p></li><li><p>A flexible and hybrid-friendly work culture 🧘</p></li><li><p>Opportunities to grow, take ownership, and make a real impact 📈</p></li><li><p>An open, inclusive, and fun environment where your ideas matter 💡</p></li></ul><h4><strong>🎁 What we offer</strong></h4><ul><li><p>Flexible work hours and a hybrid setup with at least 2 days from the office.</p></li><li><p>Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan.</p></li><li><p>On-market pay.</p></li></ul><h4><strong>📬 How to apply &amp; Our process</strong></h4><p>Ready to join the team? Submit your application below, and we’ll be in touch as soon as possible. We’re excited to hear from you! What our hiring process looks like:</p><ul><li><p>Fill out a short application.</p></li><li><p>Get invited to complete our psychometric and objective assessments through Alva Labs.</p></li><li><p>Quick screening call with our Talent team.</p></li><li><p>Meet the hiring manager.</p></li><li><p>Complete a panel interview.</p></li><li><p>Final interview (in-office).</p></li><li><p>References &amp; background checks.</p></li></ul><h4><strong>🙌 Quinyx is an equal opportunity employer</strong></h4><p>We celebrate diversity and are committed to creating an inclusive environment for all employees - no matter your background, identity, or experience.</p><p><strong>When work just works.</strong><br></p>