About this role
This is a Part-Time position that will work 10-20 hours/week. You will be paid hourly, drive time, mileage and reimbursed for the product purchased.
Primary Purpose of Job:
A Service Appraiser must evaluate each store with a fair and accurate measurement of customer service, cleanliness, and merchandising according to the Service Appraiser Handbook and provide feedback by inputting evaluation information into the provided iPad. It is the Service Appraiser’s responsibility to ensure they are inspecting each store to the same standards.
Major Functions
Service Evaluations
- Report on customer service provided by employees.
- Report on the appearance of the employees.
- Report on the overall cleanliness.
- Report on merchandising.
Maintain Program Requirements
- Maintain a current Driver’s License and automobile insurance.
- Comply with all local, state, and federal motor vehicle and traffic laws.
- Shop stores as scheduled.
- Practice confidentiality about the Service Appraisal Program.
- Dress and act like a normal customer.
- Spend the required per shop amount on approved products.
Employee Support
- Participate in mandatory one-on-ones to improve individual performance and the overall operation of the Service Appraisal Program.
- Communicate problems that have an effect on store team and customer service to the Program Coordinator.
- Consult with the Program Coordinator on store issues that interfere with implementing the required job duties.
- Treat all team members in a respectful and professional manner through effective communication and teamwork.
Tablet Operations
- Record all hours worked to comply with wage and hour laws.
- Accurately record all mileage driven while performing job duties.
- Sync tablet at the end of each shift worked.
- Read and reply to tablet email at the start of each shift worked.
- Accurately and completely input Service Evaluations into the iPad after the completion of each store.
Position in Organization
Reports to: Program Coordinator
Directly Supervises: N/A
Indirectly Supervises: N/A
Relationships
Inside the Company: Program Coordinator
VP/Operations Systems and HR
VP/Operations Systems
Personal Managers
Position Specifications
The required specifications (education, experience, and skills) are those that the employee must have to hold the position. Applicants applying for this position must possess the required specifications in order to be considered for the job. The desired specifications are those that are not required for the employee to hold the position but the employee should try to obtain the desired education, experience, and/or skills to be effective and successful in the position.
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1. Required age: |
Must be 19 years old or older. |
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2. Required education: |
High School graduate or GED. |
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3. Desired education: |
High School graduate or GED. |
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4. Required experience: |
N/A. |
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5. Desired experience: |
Retail store experience. |
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6. Required skills: |
Patience to deal with tough situations; self-motivated and the ability to work with little supervision. Must be able to communicate in English, verbally and in writing with employees. |
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7. Desired skills: |
Same as required. |
NOTICE TO APPLICANTS AND EMPLOYEE REGARDING CONSUMER REPORTS
A consumer report and/or investigative consumer report including information concerning your character, employment history, general reputation, personal characteristics, criminal or police records, motor vehicle record, and mode of living may be obtained for employment purposes at any time. An investigative consumer report is a consumer report which contains information obtained from interviews with your neighbors, friends, or associates. Upon timely written request of the Personnel Department of the Company, and within 5 days of the request, the nature and scope of any investigative consumer report obtained will be disclosed to you. We will run a report to verify that an applicant does not have any unresolved bad checks with QuikTrip. You may review our Privacy Policy here.
Other facts
About QuikTrip Corporation
QuikTrip Corporation is a privately held company headquartered in Tulsa, Oklahoma. Founded in 1958, QuikTrip has grown to a more than $11 billion company with 800+ stores in eleven states. Those revenues place QuikTrip #29 on the Forbes listing of largest privately held companies. QuikTrip’s strategy is to be the dominant convenience/gasoline retailer in each market and to reach that level not through sheer numbers of stores, but through key, high-volume locations. With over 21,000 employees, QuikTrip's purpose is to provide employees opportunity to grow and succeed. QuikTrip also gives back to the communities it serves, donating 5% of net profits to charitable organizations.
Everyone in the QT family possesses a certain intangible quality. Of course, they possess the many other qualities we expect in our employees, like dependability and work ethic, but they have something else, too. It’s the QT culture, and it’s what attracts everyone who works with us. Our employees are the reason people love the QT experience. Our store teams and corporate employees work hard, have fun, and genuinely love providing great service. In return, we give them great pay, great benefits, and all the fountain drinks they can consume!
What you'll do
- The Service Appraiser evaluates stores based on customer service, cleanliness, and merchandising. They provide feedback by inputting evaluation information into an iPad after inspecting each store.
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