Middle Office Lead, Corporate Actions

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money. 
 
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
 
At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences. 

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs 
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Middle Office Lead, Corporate Actions. Could It Be You?

The Corporate Actions team is a high-stakes operational hub responsible for the end-to-end lifecycle of mandatory and voluntary corporate events (e.g., dividends, mergers, rights issues, tender offers).

The Middle Office Lead, Corporate Actions serves as the vital "bridge" between our technical Back-Office processing engine and our Front-Office client-facing teams.

The primary purpose of this role is to translate complex corporate event data into actionable information for clients and client support agents. You will oversee the intake of client instructions, mitigate market risk by ensuring deadline integrity, and act as the final point of escalation for complex queries. This role is designed to ensure that back-office processing never compromises the client experience or the firm’s capital. 

The Middle Office Lead, Corporate Actions functions at the intersection of market complexity and client service. The role is accountable for ensuring that every entitlement is accounted for and every client instruction is executed with surgical precision. Since Corporate Actions (CA) can involve strict deadlines and can pose significant financial liability, the "Middle Office Lead" will act as a primary safeguard against operational loss and poor client experience.

In addition, Middle Office Lead, Corporate Actions you will manage the flow of mandatory and voluntary corporate action instructions arriving via our digital portal and internal ticketing systems. You are not a processor; you are a high-level problem solver; strong communicator who possesses passion with an ownership mindset to follow through to resolution.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to: 

• Queue Management: Monitor and prioritize the Corporate Actions ticketing queue, ensuring all client instructions ( tender offers, distribution, dividends, elections, rights offerings, proxy, consent offers, etc) are validated and passed to the Back Office before market deadlines.
• Escalation Handling: Act as the primary phone-based contact for Customer Support agents to resolve urgent queries, clarifying event terms or "good order" requirements in real-time.
• Client Advocacy: Where required, directly engage with clients via phone or email to resolve complex discrepancies or explain the nuances of high-risk voluntary events.
• Risk Mitigation: Identify and flag high-risk "at-risk" instructions to prevent missed deadlines or erroneous elections that could lead to significant firm or client loss.
• Process Translation: Synthesize complex reorganization notices into clear, concise internal guidance for Front Office.
• Quality Assurance: Perform "four-eyes" checks on high-value instructions before they are finalized in our back-office systems and book of records.
• Research: Perform detailed and accurate reviews of event bulletins and related materials in a fast manner and often while on the phone with client support agents and/or the client. 
• Cross-functional collaboration: Collaborate effectively with the Risk and Trade Desk teams and support them, as required.

So are YOU our next Middle Office Lead, Corporate Actions? You are if you…

• Have a university/College degree in a related field or equivalent experience. Or; hold at least relevant CSC or similar qualifications.
• Have 1+ years of experience in a client facing role within Fintech, Capital Markets, Asset Servicing/Management, Wealth Advice, or Corporate or Transaction Banking.
• Have 4+ years of relevant and proven work experience within Corporate Actions.
• Have a deep understanding of the trade life cycle.
• Have experience working in financial Sales or Relationship Management is a plus.
• Have proficiency in managing high-volume workflows within systems like Salesforce, Zendesk, or ServiceNow.
• Have experience with clearing/custody platforms (e.g., CDS, DTC, BPS)
• Have excellent analytical and problem-solving skills, with extraordinary attention to detail and verbal reasoning skills.
• Have an obsessive focus on accuracy; an understanding that a single misplaced decimal point can result in significant financial liability.
• Have ability to "de-jargonize" complex financial events for clients and support agents who may not have a technical operations background.
• Have a proven ability to remain calm and decisive under the pressure of "cutoff" times and high-market-volatility environments.
• Have strong verbal communication skills for handling sensitive client escalations and agent queries over the phone.
• Are passionate about providing a great customer experience and aim to build enduring relationships.
• Have a proven ability to work independently and manage multiple priorities in a dynamic environment.
• Have excellent time management and organizational skills.
• Are able to multitask and prioritize and re-prioritize workload as needed.
• Are creative and adaptable and continually evolving your approach.
• Are an enthusiastic team player and demonstrate an infectious positive attitude.
• Despite your passion, never sacrifice your core values, understand the importance of regulatory compliance and respect internal policies and procedures.
• Are curious and engaged, who take ownership of their own learning journey by asking questions and seeking out new information.
• Are adaptable, with the ability to cope with changing products, processes and procedures.
• Have outstanding ability to read and interpret newsletter and company circulars.
• Have advanced Excel or Google sheets skills (VLOOKUPs, Pivot Tables) to reconcile instruction lists against custody positions.

Additional kudos if you…

• Have experience using Broadridge’s BPS, NewDiv, CAIP, ASTRID or TCS 

Compensation Information:

• Base salary range: $70,000 - $85,000
• The final compensation package will be commensurated with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply!

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