Bilingual Account Specialist

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money. 
 
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
 
At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences. 

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs 

• Paid vacation, personal, and sick days for work-life balance

• Competitive compensation and benefits packages

• Work-life balance in a hybrid environment with at least 3 days in office

• Career growth and development opportunities

• Opportunities to contribute to community causes

• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy. 

We’re looking for our next Bilingual Account Specialist. Could It Be You?

We are seeking an Bilingual Account Specialist, Collections to join the team. You will be responsible for providing exceptional service experiences to our customers. You will manage customer concerns, settle disputes, and resolve customer discrepancies all while maintaining and deepening our relationships with customers to maintain client loyalty. The right person will have good judgement, high emotional intelligence, and the ability to problem-solve and influence to find a mutually beneficial solution. 

Need more details? Keep reading…

In this role, responsibilities include but are not limited to: 

• You will work with our customers to determine the appropriate repayment options.

• Accurately document each call in the system according to notation guidelines and update account information.

• Use effective communication skills to ensure a balance between the customers experience and the Company's interests in accordance with our standards and policies

• Support the achievement of assigned financial targets and KPIs results through effective
  problem identification and resolution of client accounts.

• You will continue to maintain a high level of product and procedural knowledge in order to provide professional, courteous financial counseling to affect optimal recoveries.

• Identify and/or support initiatives to enhance client's collections experience.

So are YOU our next Bilingual Account Specialist? You are if you…

• You have at least 6 months of call centre experience, preferably in a collection’s environment

• An understanding of credit cards and how billing cycles work

• Excellent oral and written communication skills

• You have a knack for managing customer concerns, settling disputes, and resolving
  customer discrepancies and creating deep relationships to help avoid future issues

• You have the willingness and desire to learn from the best in the industry and apply your
  learnings to support your customers throughout the customer lifecycle

• You can work in a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)

• Ability to hardwire (Ethernet) your company provided equipment directly to your home
  router

• You must be able to work full-time based on their assigned shift, including having the
  flexibility and willingness to work rotational shifts based on business needs and special
  circumstances

• Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset

• Flexibility to work in a fast-paced, changing environment with tight deadlines.

Additional kudos if you…

• Have experience in the financial services industry

• Are Bilingual - written and verbal fluency in English and French

Compensation Information:

• Base salary range: $41,000-$48,000

• The final compensation package will be commensurated with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply!

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