About this role
The Senior Manager, Employee Relations (ER) has overall responsibility to co-lead the delivery of Employee Relations services. They are responsible for the effective management of Employee Relations matters (grievances, discipline) measured by resolution of service requests within defined time periods, levels of accuracy and quality standards and customer satisfaction levels. They will be responsible for any stakeholder management and communications that might be needed in the ER space. They will drive proactive initiatives to increase ER awareness with Managers & Employees (i.e., ER training) and will support any ad hoc workforce events (M&A, Divestitures, etc.) requiring ER involvement.
The Senior Manager, Employee Relations is responsible for leading a team that provides services in a timely manner, treats the workforce respectfully and maintains high levels of confidentiality, trust and integrity in the handling of sensitive matters. They foster a culture of rigorous adherence to standards, process excellence and continuous improvement.
The position is largely remote but requires the Sr. Manager to be near a Quest facility. Sites may include Baltimore, MD, Chantilly, VA, Marlborough, MA, Pittsburgh, PA, Cincinnati, OH, Lenexa, KS, Dallas, TX, Houston, TX, Tampa, FL, Miami, FL, etc.
| Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. |
Other facts
About Quest Diagnostics
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion.
Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories.
Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients.
Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions.
The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals.
More information is available at www.questdiagnostics.com.
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What you'll do
- The Senior Manager, Employee Relations is responsible for co-leading the delivery of Employee Relations services and managing grievances and discipline matters. They will also drive initiatives to increase ER awareness and support workforce events requiring ER involvement.
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