Remote Call Center Agent (CSR) - Pennsylvania

Overview

Qualfon is seeking experienced Call Center Professionals who aspire to obtain an Insurance License (Personal Lines or Property & Casualty). This opportunity is part of our esteemed Pre-Licensing Training Program. Participants will receive compensation at a rate of $18 per hour during the Pre-Licensing training period. Upon successful completion of the program and passing the State Exam, candidates will be offered a full-time position as a Licensed Insurance Professional, with a pay rate of $22.50 per hour. The role is customer service focused.

Pay: $18/hr during the licensing process | $22.50/hr after becoming licensed

Veterans and their family members are encouraged to apply

Responsibilities

What you will be doing:

• Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.

• Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.

• Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.

• Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.

• Maintain required certifications and actively pursuing opportunities to grow product knowledge and sales capabilities.

• Meet performance metrics related to service quality, responsiveness, and member satisfaction

Work at Home Requirements:

• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.

• Upload speed of 5 Mbps; Download speed of 50 Mbps

• The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.

• All Hires must have an available cell phone or tablet and be able to install our required 2FA software for multifactor authentication on that device.

• Qualfon will provide all or some of the equipment needed based on the employees' request

• During the interview, ensure a quiet environment without any devices such as Bluetooth, smart watches, additional computers, or writing instruments, and keep the door closed. Phones are not allowed.

Qualifications

What Skills & Qualifications are needed:

• High School diploma or GED required; some college degree preferred.

• At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus.

• Strong written and verbal communication skills with a professional and empathetic tone.

• Ability to multitask across multiple applications while maintaining focus and accuracy.

• Must have an Active Property & Casualty license or, in cases of pre-licensing, must have earned a license within 60 days of hire and must be able to obtain a non-resident license in all 50 states (location-dependent for resident license).

• Typing speed of 20 WPM with 90% accuracy.

• Solid understanding of insurance compliance and regulatory standards.

• Strong research and internet skills; quick learner across various subjects and systems.

• Basic technical troubleshooting skills and comfort with digital tools.

About the Company

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.

Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients

Qualfon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law.

Pay Range