Q
Loan Specialist - Call Center
full-time•Highland Park
About this role
Overview
Loan Specialist – Banking & Financial Services (Onsite)
Location: Highland Park, MI
Pay: $19.25 per hour
Multiple Shifts Available: 9a–6p | 9a–8p | 10a–9p | 1p–10p | 2p–11p
Veterans and military family members are strongly encouraged to apply.
About the Role
Qualfon is hiring Loan Specialists to support customers with their banking and consumer loan needs. In this role, you’ll handle inbound calls, assist with account maintenance, and provide excellent customer service for existing banking members.
This is a high-volume call center role ideal for candidates with customer service, banking, or financial services experience.
Responsibilities
What You’ll Do
• Answer inbound calls related to consumer loans and banking accounts• Assist with checking, savings, CDs, and credit card inquiries• Help customers recover online banking credentials• Process account updates, balance transfers, and authorized user requests• Handle fraud-related and payment authorization questions• Document interactions accurately and follow banking regulations• Deliver professional, empathetic customer service on every call
Qualifications
What We’re Looking For
• 1+ year customer service experience (banking, financial services, fraud, insurance, or call center preferred)• Strong verbal communication and basic computer skills• Ability to multitask and work in a fast-paced call center environment• Reliable attendance and stable work history• Comfortable working onsite in Highland Park• High School Diploma or GED required
About the Company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.
Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients
Qualfon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law.
Pay Range
USD $19.25 - USD $19.25 /Hr.What you'll do
- The Loan Specialist will handle inbound calls to assist customers with their banking and consumer loan needs, including account maintenance and inquiries for checking, savings, CDs, and credit cards. Responsibilities also involve helping customers recover online banking credentials and processing various account updates while documenting interactions accurately.
About Qualfon
Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction. We lead the way with AI-enabled strategies and person-focused CXM solutions that enhance your brand and improve your customer’s lives.
Whether your goal is to increase the lifetime value and loyalty of your customers or make your operations more effective, Qualfon can help you succeed with tailor-made solutions that balance efficiency, scale, and empathy in equal measure.
Ready to join Qualfon?
Take the next step in your career journey
Frequently Asked Questions
What does a Loan Specialist - Call Center do at Qualfon?
As a Loan Specialist - Call Center at Qualfon, you will: the Loan Specialist will handle inbound calls to assist customers with their banking and consumer loan needs, including account maintenance and inquiries for checking, savings, CDs, and credit cards. Responsibilities also involve helping customers recover online banking credentials and processing various account updates while documenting interactions accurately..
Is the Loan Specialist - Call Center position at Qualfon remote?
The Loan Specialist - Call Center position at Qualfon is based in Highland Park, Michigan, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Loan Specialist - Call Center position at Qualfon?
You can apply for the Loan Specialist - Call Center position at Qualfondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.