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Leadership Coaching & Training Specialist
full-time•Highland Park
About this role
Overview
The Leadership Coaching & Training Specialist will be responsible for developing leadership coaching skills, ensuring proficiency in client processes, and facilitating the onboarding of new leaders. This role will focus on empowering leaders to foster team growth, navigate organizational processes, and create a culture of accountability and performance excellence. The ideal candidate will have strong experience in leadership coaching, a deep understanding of corporate processes, and a passion for mentoring and onboarding new leaders.
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/
Responsibilities
Qualifications
- Successful completion of client training within 60 days of entry in role.
- 2 or more years’ experience in a call center supervisory role
- Proven experience in leadership coaching or similar coaching and development capacity
- Strong understanding of Qualfon and client specific processes
- Excellent communication and interpersonal skills
- Ability to inspire and develop leadership talent at all levels of the organization
What you'll do
- The Leadership Coaching & Training Specialist will develop coaching programs to enhance leadership capabilities and facilitate the onboarding of new leaders. They will also assess performance levels and provide personalized coaching to improve decision-making and team management skills.
About Qualfon
Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction. We lead the way with AI-enabled strategies and person-focused CXM solutions that enhance your brand and improve your customer’s lives.
Whether your goal is to increase the lifetime value and loyalty of your customers or make your operations more effective, Qualfon can help you succeed with tailor-made solutions that balance efficiency, scale, and empathy in equal measure.
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Frequently Asked Questions
What does a Leadership Coaching & Training Specialist do at Qualfon?
As a Leadership Coaching & Training Specialist at Qualfon, you will: the Leadership Coaching & Training Specialist will develop coaching programs to enhance leadership capabilities and facilitate the onboarding of new leaders. They will also assess performance levels and provide personalized coaching to improve decision-making and team management skills..
Is the Leadership Coaching & Training Specialist position at Qualfon remote?
The Leadership Coaching & Training Specialist position at Qualfon is based in Highland Park, Michigan, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Leadership Coaching & Training Specialist position at Qualfon?
You can apply for the Leadership Coaching & Training Specialist position at Qualfondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.