Q
Banking Call Center Representative
full-time•Highland Park
About this role
Overview
$20.00/hr | Onsite Call Center Representative | 7:00am-3:30pm
Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.
You’ll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.
Veterans and military family members are encouraged to apply
Responsibilities
What You’ll Do
Answer inbound customer service calls and messages
Assist with:
Credit card and consumer loan questions
Fraud-related inquiries and authorizations
Checking, savings, and CD account maintenance
Help members recover online credentials
Complete account updates (authorized users, balance transfers, IRA changes)
Document interactions clearly and accurately
Escalate issues when needed and follow established procedures
Meet service level, quality, and attendance expectations
Qualifications
What We’re Looking For
1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus
Call center experience preferred but not required
High School Diploma or GED
Strong verbal and written communication skills
Comfortable handling difficult conversations professionally
Ability to multitask in multiple computer systems
Typing speed: 20 WPM with 90% accuracy
Reliable attendance and willingness to work scheduled shifts
Basic computer and troubleshooting skills
Pay Range
USD $20.00 - USD $20.00 /Hr.What you'll do
- The representative will answer inbound customer service calls and messages, assisting with inquiries related to credit cards, loans, and account maintenance. They will also document interactions and escalate issues as necessary.
About Qualfon
Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction. We lead the way with AI-enabled strategies and person-focused CXM solutions that enhance your brand and improve your customer’s lives.
Whether your goal is to increase the lifetime value and loyalty of your customers or make your operations more effective, Qualfon can help you succeed with tailor-made solutions that balance efficiency, scale, and empathy in equal measure.
Ready to join Qualfon?
Take the next step in your career journey
Frequently Asked Questions
What does a Banking Call Center Representative do at Qualfon?
As a Banking Call Center Representative at Qualfon, you will: the representative will answer inbound customer service calls and messages, assisting with inquiries related to credit cards, loans, and account maintenance. They will also document interactions and escalate issues as necessary..
Is the Banking Call Center Representative position at Qualfon remote?
The Banking Call Center Representative position at Qualfon is based in Highland Park, Michigan, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Banking Call Center Representative position at Qualfon?
You can apply for the Banking Call Center Representative position at Qualfondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.