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ServiceNow ITSM Project Manager
full-timeAmarun

Summary

Location

Amarun

Type

full-time

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About this role

Job Title :: Project Manager – ServiceNow ITSM Location :: Fort Mill, SC ||| San Diego, CA || Austin, TX || NY || NJ
Job SummaryWe are looking for a highly experienced Project Manager with deep expertise in ServiceNow ITSM implementations and Background Verification (BGV) programs. The candidate will lead large-scale ITSM transformations, manage end-to-end BGV project delivery, and collaborate with cross-functional stakeholders to ensure timely, compliant, and high-quality outcomes.
Key Responsibilities·      Need 10+ years overall experience, 5+ years managing ServiceNow ITSM programs·      Lead end-to-end ServiceNow ITSM project delivery, including planning, execution, monitoring, risk management, and closure·      Manage BGV programs/projects, including vendor onboarding, process standardization, compliance tracking, and SLA governance·      Drive implementation and optimization of ServiceNow ITSM modules:·      Incident Management, Problem Management, Change Management, Request Management, Knowledge Management·      Ensure adherence to ITIL v3/v4 best practices·      Manage UAT, production releases, and post-go-live support
Technical Skills & Expertise·      ServiceNow ITSM (mandatory) – hands-on project leadership experience·      ITIL v3 / ITIL v4 certified or strong practical experience·      Strong understanding of CMDB, integrations, workflows, and automation·      Experience with BGV tools, vendors, and compliance frameworks·      Familiarity with Agile, Scrum, and Waterfall methodologies·      Tools: ServiceNow, JIRA, Confluence, MS Project, Excel, PowerPoint
Required Qualifications·      Bachelor’s degree in Engineering, Computer Science, or related field·      10+ years of overall IT experience·      Proven experience managing large-scale ITSM and BGV initiatives·      Strong analytical, problem-solving, and decision-making skills
Preferred Qualifications·      PMP / PRINCE2 / SAFe certification·      ServiceNow certifications (CSA, ITSM, or higher)·      Experience working in global delivery or shared services environments

Other facts

Tech stack
ServiceNow ITSM,Project Management,BGV Programs,ITSM Transformation,Incident Management,Problem Management,Change Management,Request Management,Knowledge Management,ITIL v3/v4,UAT Management,CMDB,Agile,Scrum,Waterfall,JIRA

About Qode

Software Development Outsourcing Expert | Application Development Specialist | Trusted Software Vendor | Outsourced App Development Solutions | Innovative Software Development Partner | Custom application development services | Leading Software Outsourcing Provider | Experienced App Development Team | Reliable Software Development Partner | Strategic Technology Outsourcing Solutions.

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Join hands with us and experience the difference of working with a leading software development agency. Together, let’s shape the future of technology for your business.

Top Review
👉 CodeArray developed a sophisticated social networking mobile application for us. The project was complex and involved lots of moving parts and minute details. CodeArray demonstrated a high degree of customer-centricity and flexibility during the project with very quick response times and an accommodative approach. We highly recommend the company for complex applications.

Team size: 51-200 employees
LinkedIn: Visit
Industry: Software Development
Founding Year: 2016

What you'll do

  • The Project Manager will lead large-scale ServiceNow ITSM transformations and manage the end-to-end delivery of Background Verification (BGV) projects, ensuring timely and high-quality outcomes through cross-functional collaboration. Key duties include driving the implementation and optimization of core ITSM modules like Incident, Problem, Change, and Request Management.

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Frequently Asked Questions

What does a ServiceNow ITSM Project Manager do at Qode?

As a ServiceNow ITSM Project Manager at Qode, you will: the Project Manager will lead large-scale ServiceNow ITSM transformations and manage the end-to-end delivery of Background Verification (BGV) projects, ensuring timely and high-quality outcomes through cross-functional collaboration. Key duties include driving the implementation and optimization of core ITSM modules like Incident, Problem, Change, and Request Management..

Why join Qode as a ServiceNow ITSM Project Manager?

Qode is a leading Software Development company.

Is the ServiceNow ITSM Project Manager position at Qode remote?

The ServiceNow ITSM Project Manager position at Qode is based in Amarun,Bhatar, West Bengal 713125, West Bengal, India. Contact the company through Clera for specific work arrangement details.

How do I apply for the ServiceNow ITSM Project Manager position at Qode?

You can apply for the ServiceNow ITSM Project Manager position at Qode directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Qode on their website.