Summary
Location
Taguig
Type
full-time
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About this role
Overview
At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.
We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams.
We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.
At QIAGEN, every day is an opportunity to make a real-life impact.
Join us, grow with us, and together, let's shape the future of biological discovery.
As a Technical Service Scientist, you are expected to provide prompt, professional, and accurate advisory and support service to our customers in research, forensic, clinical, and other markets via email and other channels, in accordance with all applicable regulations.
Your task include:
Acquire and apply constantly changing knowledge of technology, products, and processes
Take ownership of customers, develop relationships, and support sales
Provides technical direction and support to customers and field sales on operation and maintenance of company products
Demonstrates uses and advantages of products
Works closely with sales and marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up
Assist in Meeting/exceeding sales targets and related KPI's in relation to maintaining high customer satisfaction
Effectively prioritize tasks to efficiently manage the needs of our customers and the team
Your profile:
Degree in Molecular Biology, Biomedical Engineering, Bio Informatics & IT combined or related field
Broad theoretical and practical knowledge of molecular biology, biomedical engineering or similar field. Substantial lab experience in molecular biology together with first hand practical experience of the most frequently used techniques is a plus
Minimum of 3 years relevant experience is a plus
Strong IT and computer software skills
Excellent communication skills in English
Ability to multi-task, work independently and be self-directed
Self-motivated, enthusiastic, team player with a positive and a ‘can do’ attitude
Demonstrated interpersonal skills with focus on helping customers and others
Ability to take ownership of complex information and customer interactions, to provide excellent support with focus on customers, and to work in a changing environment.
Ability to work in teams across multiple countries, cultures, and time zones
What we offer
Bonus/Commission
Local benefits
Referral Program
Volunteer Day
Internal Academy (QIALearn)
Employee Assistance Program
Hybrid work (conditional to your role)
Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.
Other facts
About QIAGEN
QIAGEN is the leading global provider of Sample to Insight solutions that enable customers to gain valuable molecular insights from samples containing the building blocks of life.
Our sample technologies isolate and process DNA, RNA and proteins from blood, tissue and other materials. Assay technologies make these biomolecules visible and ready for analysis. Bioinformatics software and knowledge bases interpret data to report relevant, actionable insights. Automation solutions tie these together in seamless and cost-effective workflows.
QIAGEN provides solutions to more than 500,000 customers around the world in Molecular Diagnostics (human healthcare) and Life Sciences (academia, pharma R&D and industrial applications, primarily forensics).
As of December 31 2021 QIAGEN employed more than 6,000 people in over 35 locations worldwide. Further information can be found at www.qiagen.com.
What you'll do
- As a Technical Service Scientist, you will provide advisory and support services to customers in various markets. You will also take ownership of customer relationships and assist in meeting sales targets while ensuring high customer satisfaction.
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