Summary
Location
Wrocław
Type
full-time
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About this role
Overview
At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.
We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams.
We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.
At QIAGEN, every day is an opportunity to make a real-life impact.
Join us, grow with us, and together, let's shape the future of biological discovery.
Position Description
- Install, maintain and repair a wide variety of industry leading QIAGEN instruments such as the QIAsymphony, QIAcube Connect, EZ2 and QIAcuity Digital PCR systems.
- Maintain and develop positive relationships with QIAGEN customers and internal colleagues.
- Actively promote and sell Field Service products and assist Sales in lead generation using Salesforce CRM software to improve efficiency of repairs and service satisfaction.
- Self-manage stock inventory, test equipment, service reports, vehicle maintenance, and case information.
- Provide cross-border/ district/ region support when required, working as part of the Poland Service Team to provide best in class service to our customers and patients.
- Take ownership of the customers, install base, and service related tasks in region and work alongside dispatch and management teams to ensure all work is planned and completed.
- Provide reports and feedback on service related tasks in the region to management on a regular basis.
Position Requirements
- Previous experience in service or technical support, ideally in a similar role within the Life Science industry (or experience working with scientific instrumentation).
- Very good command of English (spoken and written).
- Technical or scientific background (degree or education) in electronics, biotechnology, or related life sciences, with good understanding of laboratory or analytical equipment.
- Experience working with automation systems will be considered a strong advantage.
- Proven ability to build and maintain positive relationships with customers.
- Valid driving license.
- Willingness to travel between major cities across Poland from Monday to Friday.
What we offer
Private medical care
Group Life Insurance
Multisport card
Flexible benefits platform
Language classes
Pension Scheme (PPE) after 12 months
Childcare subsidy
Training and development programs
Happy Monday (snacks provided)
Attractive location (Sky Tower)
Hybrid work (conditional to your role)
Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.
Please make sure to send an English version of your CV!
Other facts
About QIAGEN
QIAGEN is the leading global provider of Sample to Insight solutions that enable customers to gain valuable molecular insights from samples containing the building blocks of life.
Our sample technologies isolate and process DNA, RNA and proteins from blood, tissue and other materials. Assay technologies make these biomolecules visible and ready for analysis. Bioinformatics software and knowledge bases interpret data to report relevant, actionable insights. Automation solutions tie these together in seamless and cost-effective workflows.
QIAGEN provides solutions to more than 500,000 customers around the world in Molecular Diagnostics (human healthcare) and Life Sciences (academia, pharma R&D and industrial applications, primarily forensics).
As of December 31 2021 QIAGEN employed more than 6,000 people in over 35 locations worldwide. Further information can be found at www.qiagen.com.
What you'll do
- The Field Service Specialist will install, maintain, and repair QIAGEN instruments while promoting and selling Field Service products. They will also manage inventory and provide cross-border support as part of the Poland Service Team.
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