Primary Details

Time Type: Full time

Worker Type: Employee

• Location: Melbourne, VIC (preference) open to all QBE Offices

• 9–12-month fixed term contract with full-time hours

• Hybrid working

The opportunity

The Service Manager – Construction will support the Commercial Property, Construction and Engineering Claims. This is a people leader role managing a team of insurance professionals, and will also provide technical information, guidance and support to the team, optimise delivery of claims service to customers, perform key periodic reviews, assist with auditing of claims files and optimise claims duration. There is also an exciting opportunity to introduce new processes focusing on expediting small, low complexity claims to delight our customers.

About QBE  

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  

• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• To support the Head of Business Unit, manage a team of Claims Officers and Technical Services Officers in Melbourne and interstate

• Support the implementation of the Claims strategy to enable delivery of overall business targets

• Coach for performance and Identify training needs and assist in facilitating appropriate training for the team

• Referral point for escalations and stakeholders, and promote delivery of superior customer service

• Ensure sound understanding of company policies and the process for reporting breaches, incidents and customer complaints

• Ensure compliance with relevant legal, regulatory, industry and ethical standards

• Engage with internal stakeholders (Product, Underwriting, Sales) to support market facing activities, submissions for new business, manage the overall financial and operational performance of the QBE's portfolio of Construction and Engineering claims and develop customer value proposition

 

Your story so far

• Proven experience in a people leader or similar role within the insurance industry

• Strong relationship management skills building internal stakeholder partnerships and delivering to external market expectations

• Fundamental knowledge of the legal process and protocols

• Solid understanding of people leadership concepts, effective coaching and mentoring

• Demonstrated understanding of construction insurance and claims

• Legal background (advantageous)

• Excellent negotiation and conflict resolution skills

• Capacity for self-reflection and ability to work well in a team

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it. 

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].

Skills:

Adaptability, Business Process Improvements, Claims Administration, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Mentorship, Personal Initiative, Regulatory Compliance, Risk Management, Team Development

Application Close Date: 07/02/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.