About this role
Primary Details
Time Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here Careers
Parramatta, Newcastle, Brisbane, Melbourne or Sydney
12 month fixed term contract
Hybrid role, Happy to talk flexible working
The opportunity
We’re seeking a Senior Claims Officer to join our Property Claims team. In this pivotal role, you’ll manage complex claims with precision and care - assessing policy coverage, conducting thorough investigations, and negotiating fair outcomes.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Manage a portfolio of both complex householder property claims, as well as Complex Farm and Business claims for our Elders brand.
Lead the resolution of complex claims, including those involving vulnerable customers.
Collaborate with internal stakeholders to ensure best practice and compliance.
Contribute to continuous improvement initiatives across the claims function.
Provide timely, accurate support to ensure exceptional service and deliver the best possible results for our customers.
About you
Previous experience within property claims, with a sound understanding of relevant claims processes
Experience within Elders and commercial claims, Business Pack and Farm Pack products, is highly desirable but not essential
Collaborative and customer-focused, with strong stakeholder engagement skills.
Adaptable and resilient, able to manage complex claims in fast-paced environments.
Works independently and as part of a team to achieve positive outcomes.
Committed to integrity, accountability, and clear communication.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here.
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
Apply now and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]
Skills:
Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound JudgmentApplication Close Date: 05/02/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Other facts
About QBE Insurance Group
At QBE we’re driven by our purpose of enabling a more resilient future.
QBE is an international insurer and reinsurer headquartered in Sydney, Australia, with local presence in 26 countries.
We don't just see ourselves as an insurer, but a partner to our customers in helping to navigate uncertainty. We provide tailored solutions across commercial, personal, and specialty products, as well as risk management solutions to help individuals and businesses manage risks, build strength and embrace change.
Whether it’s through our people, our deep expertise or our commitment to building strong relationships, we get to the heart of it.
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What you'll do
- Manage a portfolio of complex property claims, including householder, farm, and business claims. Collaborate with stakeholders to ensure compliance and contribute to continuous improvement initiatives.
Ready to join QBE Insurance Group?
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