Primary Details

Legal Operations Lead

• Location: USA –New York NY

• Work Arrangement: Hybrid  

• The salary range for this role is:  $ 98,000-147,000

The Opportunity

As the first ever Legal Operations professional in the QBE North America Legal Department, you will build and shape the operational foundation that enables our attorneys to deliver high‑quality, high‑value legal support across the business. This role exists at the intersection of law, technology, process, and business operations, ensuring that the department functions with efficiency, transparency, and scalability in a complex insurance environment. 

You will partner closely with senior lawyers, business stakeholders, outside counsel, and cross‑functional teams to streamline workflows, optimize legal spend, improve matter management, and drive adoption of modern legal technology solutions. This is a high‑impact role suited to a detail‑oriented, analytical, process‑driven professional with a track record of building structure, enhancing systems, and driving measurable operational improvements

Responsibilities:

• Reviewing a range of basic to moderately complex commercial agreements, including NDAs, T&Cs, engagement letters, and simple IT and supplier contracts.
• Assisting with major projects and coordinating actions.
• Attending internal and external meetings with the in-house legal team and stakeholders and taking minutes/notes of actions as appropriate.
• Handling general legal/non-legal queries (eg correct legal entity, signing of documents).
• Conducting legal research and providing insights to the legal team.
• Building an understanding of the business and establishing strong and effective relationships with department members and internal business clients.
• Providing a high level of administrative and matter/project support to team members, including research, drafting and preparation of legal advice.
• Identifying and evaluating legal risks and issues through document review and tracking relevant judicial, legislative and regulatory developments.
• Fulfilling regulatory requests by gathering, clarifying and organising complex information to draft and submit timely responses.
• Contributing to a positive work environment by demonstrating cultural expectations and influencing others to value performance and diversity.

Work Experience:

Necessary Work Experience includes:

• Some relevant work experience.

• Minimum 7 years experience in legal operations in the insurance or financial services sector

•  Certification in legal operations (CLOC, ACC Legal Ops) or project management (PMP).
• A track record of the following:

• Strategic Leadership: Develop and execute a legal operations strategy to support our global business goals
• Data Insights: Develop and leverage metrics, analytics, and benchmarks to evaluate department performance, identify trends, and deliver actionable insights
• Process Optimization: Streamline workflows, including contract management, e-billing, matter management, document management, compliance processes, management reporting etc. to enhance efficiency and reduce costs.
•  Technology Integration: Select, implement and manage legal tech platforms.
•  Financial and Vendor Management: Assist on budgeting, forecasting and spend and performance management of vendors, including outside counsel
•  Stakeholder Collaboration: Partner with attorneys, business and shared services on reporting, identifying and managing legal and regulatory risks.
•  Practice Management: Oversee ad hoc requests, strategic projects, and implement processes and technologies to optimize legal service delivery and enable lawyers to focus on core legal tasks.

Qualifications:

Necessary Qualifications include:

• Secondary school certification.
• Paralegal certificate from an accredited program.

Preferred Qualifications include:

• Bachelor’s degree.
• Certification in legal operations (CLOC, ACC Legal Ops) or project management (PMP).

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team. 

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to: 

• Hybrid Working – a mix of working from home and in the office 

• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis 

• Competitive 401(k) program with company match up to 8% 

• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice 

• Tuition Reimbursement for professional certifications, and continuing education 

• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community 

To learn more, click here: Benefits | QBE US. 

Why QBE?  What if you could have a positive impact – at work and in the world? 

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success. 

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact. 

Join us now, so you can be part of our success – and we can be part of yours! 

https://www.linkedin.com/company/qbe-north-america/ 

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.    

Equal Employment Opportunity:   

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.   

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship. 

Supplementary information   

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency:

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.