We are currently recruiting for Senior Manager GS Network Operations, within Ground Services in Doha.

In this role, you will provide strategic leadership for Qatar Airways Network operations across the region, ensuring full alignment with Ground Services strategy, objectives, mission and corporate vision. Champion regulatory compliance, operational excellence, and unparalleled customer experience and drive implementation of the Ground Operations and Ground Services Manuals. Assume end-to-end accountability for station lifecycle management including new station launches, closures, and ongoing operations covering workforce optimization, training, budgeting, branding, catering, safety, and security. Foster cross-functional collaboration to deliver a consistent high level of customer service standards and strengthen Qatar Airways’ global reputation for operational excellence.

Key Accountabilities:

• Plan and execute new station launch, ensuring full preparation and smooth delivery of training, staffing, branding, operational support, team mobilization, and contingency plans for seamless readiness.
• Act as the main escalation point for Ground Services policies, providing expert guidance and resolving stakeholder queries promptly. Validate policies using accurate data and insights to ensure alignment with station needs and proper approval and publication.
• Translate corporate objectives into actionable regional and local plans. Communicate and implement strategies and targets to drive operational excellence and improve customer satisfaction.
• Oversee regional and local airport operations to ensure efficiency, cost control, and compliance with safety and security standards. Manage all airport functions—customer service, check-in, baggage, boarding, ramp, budgeting, and disruption management—while optimizing resources and driving continuous improvement to enhance Qatar Airways’ performance.
• Lead initiatives for workforce development, succession planning, retention and operational performance improvement, supporting sustainable business growth within the region.
• Ensure consistent delivery of high standards customer services through Airport Managers and station teams, creating a competitive advantage across all ground products and services.
• Monitor and drive performance against the set KPIs, SPIs including On-Time Performance (OTP), baggage handling, and service excellence, through rigorous station oversight and strategic leadership.
• Plan and execute new airport operations in line with corporate expansion goals. Coordinate with stakeholders on assessments, budgeting, and contracts to ensure full operational readiness two weeks before launch.
• Administer and monitor annual regional and local airport budgets, ensuring expenditures remain within approved limits and financial compliance is maintained.
• Respond to internal and external audits, address exceptions promptly, and ensure consistent delivery of superior customer service across all stations.
• Oversee and evaluate performance of third-party agents and suppliers, driving improvements and cost efficiencies without compromising quality or service standards.
• Manage emergency response plans across Ground Services and regional airports to ensure readiness and compliance with safety regulations. Oversee passenger manifest verification to maintain accuracy, timeliness, and adherence to corporate and industry standards.
• Provide guidance to Airport and Regional Managers on critical operational, administrative, and financial matters. Lead and support all managers, ensuring new managers receive full induction, coaching, and stakeholder orientation.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

 

Bachelor’s degree with 12 years’ experience in management within airline, airport, or ground handling operations.

Job Specific Skills

• Minimum of 5 years of management experience in airline and airport operations
• Strong knowledge and expertise in ground handling services
• Experience of managing teams remotely across different countries

• Expertise in data analysis and basic resource planning.
• Experienced in leadership development is preferred.

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.