PG
Tram Driver
full-time•Naples
About this role
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn't just a place to work; it's a dynamic experience. At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.What you will have an opportunity to do:
You will have the opportunity to create memorable guest experiences by providing safe, friendly, and reliable transportation to the beach. As a Tram Driver, you will be a key point of contact for guests, offering assistance, directions, and helpful information while ensuring timely and comfortable transit. This role allows you to interact with guests daily, support resort operations, and contribute to a positive, team-oriented atmosphere while developing strong customer service, communication, and safety skills.
If you enjoy engaging with people from all over the world, creating meaningful connections, and going the extra mile to “WOW” guests, we want you!
Your Role:
· Greet, engage, and assist guests in a friendly and professional manner, setting the standard for exceptional customer service.
· Operate resort trams safely and efficiently while providing an enjoyable and comfortable ride for all guests.
· Assist guests with boarding and exiting the tram, including help with mobility devices and personal belongings as needed.
· Communicate tram schedule and resort information clearly and accurately to guests.
· Maintain a safe environment by monitoring guest behavior, tram conditions, and surrounding traffic or pedestrian activity.
· Perform routine pre-trip and post-trip inspections of the tram and report any damage, safety concerns, or maintenance needs promptly.
· Enforce resort transportation policies and safety rules courteously and consistently.
· Maintain cleanliness and organization of the trams.
· Respond to guest concerns and service recovery situations in a professional manner that “WOWs” guests when expectations are not met.
· Coordinate and communicate effectively with team members and other resort departments to support daily operations and guest flow.
· Maintain professional appearance, attendance, and strict adherence to all safety, licensing, uniform, and operational standards.
What are we looking for?
What are we looking for?
· Someone who is available to work a flexible schedule to include nights, weekends and holidays
· Someone with a High school diploma or equivalent
· Someone with previous experience customer service experience
· Someone with a strong desire to make an impact on other people
· Someone with an outgoing and engaging personality
· Someone with strong Computer skills
· Someone with excellent verbal and written communication skills
· Someone with the ability to work in a fast-paced setting
Compensation:
$14-
$14Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
What you'll do
- As a Tram Driver, you will provide safe, friendly, and reliable transportation to guests while creating memorable experiences. You will assist guests with boarding, communicate resort information, and maintain a safe environment.
About Pyramid Global Hospitality
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com
In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound!
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.
Ready to join Pyramid Global Hospitality?
Take the next step in your career journey
Frequently Asked Questions
What does a Tram Driver do at Pyramid Global Hospitality?
As a Tram Driver at Pyramid Global Hospitality, you will: as a Tram Driver, you will provide safe, friendly, and reliable transportation to guests while creating memorable experiences. You will assist guests with boarding, communicate resort information, and maintain a safe environment..
Is the Tram Driver position at Pyramid Global Hospitality remote?
The Tram Driver position at Pyramid Global Hospitality is based in Naples, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Tram Driver position at Pyramid Global Hospitality?
You can apply for the Tram Driver position at Pyramid Global Hospitalitydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.