Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Sunshine Suites Grand Cayman Island Resort offers the best in affordable boutique lodging. We’re a short walk from the sparkling ocean waters and white sand of Grand Cayman’s famous Seven Mile Beach. Enjoy the convenience of our prime location next to the Ritz Carlton, down the road from the 18-hole North Sound Golf Course and near dozens of shops and restaurants. Our amenities include “Grab & Go” continental breakfast and Free wireless internet. We offer our guests high end accommodations, excellent services and convenience at affordable prices. Whether your visit is for business or pleasure, a warm and friendly team awaits you!

What you will have an opportunity to do:

Position Overview: We are currently seeking a motivated individual to join our team as a Front Desk Agent. The successful candidate will demonstrate the ability to work independently, possess excellent communication skills, and be a quick thinker. While we welcome applicants with a keen interest in the hospitality industry, prior knowledge of Front desk procedures is essential.

Key Responsibilities will include but not limited to the following:

• Perform efficient and accurate check-in and check-out procedures while warmly welcoming guests and bidding farewell to them.
• Process various room reservations, including modifications, cancellations, and room assignments using the OPERA Property Management System (PMS).
• Handle all forms of payment (cash, credit/debit cards, room charges, third-party billing) and balance daily transactions accurately.
• Respond promptly and professionally to guest inquiries, requests, and concerns in person, over the phone, and via email/chat.
• Resolve guest complaints effectively or escalate to a supervisor, when necessary, always following through to ensure 100% guest satisfaction.
• Upsell room categories, packages, and hotel facilities to maximize revenue and enhance the guest experience.
• Coordinate with Housekeeping, Engineering, Concierge, and other departments to fulfill guest requests (early check-in, late check-out, extra amenities, maintenance issues, etc.).
• Issue keys/key cards, explain hotel services, amenities, Wi-Fi access, and safety features.
• Maintain thorough knowledge of current room rates, promotions, packages, and loyalty programs.
• Manage the switchboard when required: answer calls within three rings, transfer calls, and take accurate messages.
• Process wake-up calls and verify delivery.
• Assist with basic concierge services including restaurant reservations, transportation arrangements, tour bookings, and local recommendations.
• Maintain a clean, organized, professional front desk and lobby area always.
• Adhere to all cash-handling, compliance, and data-privacy policies.
• Assist with group arrivals/departures and VIP Guest handling when required.
• Perform end-of-shift duties including cash drop, shift reports, and handover notes.
• Actively participate in daily briefings and departmental training sessions.
• Perform other duties based on business needs.

What are we looking for?

Requirements & Qualifications:

• Minimum 1 year of customer-facing experience (previous Hotel Front Desk experience required).
• High school diploma or equivalent; college coursework or diploma in hospitality/tourism is an advantage.
• Proficiency with OPERA Cloud or OPERA PMS is mandatory (candidates must demonstrate hands-on ability during interview).
• Strong computer literacy (Microsoft Office, email, internet) with accurate and typing skills (minimum 35 WPM).
• Fluent in English (speaking, reading, writing); additional languages (Spanish, French, etc.) are a plus.
• Outstanding communication and interpersonal skills with a naturally friendly and professional demeanor.
• Proven ability to remain calm, courteous, and solution-oriented under pressure.
• Excellent attention to detail and multitasking capabilities in a high-volume environment.
• Flexibility to work a variety of shifts including early mornings, late evenings/nights, weekends, public holidays, and on-call as needed.

Physical Demands:

• Ability to stand for extended periods.
• Able to lift and carry up to 35-50 lbs. (luggage assistance when required).
• Frequent use of computer keyboard, telephone, and office equipment.

Compensation:

CI$8.75

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CI$8.75

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.