Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment.   As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere.   We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career. Explore your potential with us today.  

What you will have an opportunity to do:

• Serve as the primary point of contact for all assigned corporate and SMERF events from contract turnover through post-event follow-up.
• Plan and execute meetings, conferences, retreats, reunions, galas, and other social or institutional group events.
• Conduct pre-event planning meetings and site visits with clients to confirm event details, timelines, and expectations.
• Create and distribute detailed Banquet Event Orders (BEOs) and event resumes to operational departments.
• Manage event timelines, room setups, audiovisual needs, catering selections, and special requests.
• Be present onsite for events as needed to ensure seamless execution and immediate resolution of any issues.

• Build strong relationships with corporate planners, administrative professionals, and SMERF organizations.
• Deliver a high-touch, personalized planning experience reflective of The Elms’ service culture.
• Anticipate client needs and proactively recommend enhancements to elevate the event experience.
• Conduct post-event follow-ups to gather feedback and encourage repeat business.

• Maximize revenue through upselling of meeting space, catering packages, audiovisual services, spa offerings, and guest room upgrades.
• Monitor event budgets, attrition, and concessions in alignment with contract terms.
• Work closely with Sales to support group goals and contribute to overall hotel revenue performance.

• Partner closely with Banquets, Culinary, Guest Services, Housekeeping, Spa, and Engineering to ensure alignment and execution.
• Communicate clearly and consistently with operational teams to ensure expectations are understood and met.
• Support operational leaders during high-volume periods and complex events.

• Maintain accurate records in the sales and event management system (Envision, Opera, or similar).
• Ensure all contracts, deposits, and billing arrangements are accurate and completed in a timely manner.
• Assist with forecasting and reporting related to group and event business.

What are we looking for?

• 2–3 years of event planning or hotel event management experience, preferably in a full-service or luxury hotel environment.
• Experience planning corporate meetings and SMERF events required.
• Strong knowledge of food & beverage operations, banquet service, and meeting room setups.
• Excellent organizational, communication, and time-management skills.
• Ability to manage multiple events simultaneously in a fast-paced environment.
• Proficiency with event management and hotel systems (Envision, Opera, or similar preferred).
• Flexible schedule including evenings, weekends, and holidays as business demands.

Compensation:

$52,000

-

$62,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.