PG
Director of Rooms
full-time•United States
About this role
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.What you will have an opportunity to do:
Director of Rooms
Dellshire Resort | Opening Spring 2026
Where imagination, wonder, and togetherness come to life in extraordinary style.
Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.
The Director of Rooms is a senior leader responsible for the strategic oversight and operational excellence of Front Office, Reservations, and Housekeeping at Dellshire Resort. This role plays a critical part in shaping the guest experience while driving room revenue performance, labor optimization, and cost controls.
With a strong background in revenue management and hotel operations, the Director of Rooms partners closely with Sales, Revenue Management, Finance, and Engineering to ensure seamless execution, pre-opening readiness, and ongoing performance aligned with brand standards and ownership expectations.
Why You’ll Love Dellshire
- Be part of a resort that blends luxury and adventure into a storybook setting.
- Work with a team that values creativity, collaboration, and connection.
- Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
- Competitive pay
- Comprehensive health, dental, and vision coverage
- Paid time off and holidays
- 401(k) with employer match
- Associate recognition programs
- Exclusive discounts and family perks
- Free employee meal daily
What You’ll Do
Leadership & Operations
- Provide executive leadership for Front Office, Reservations, and Housekeeping teams, fostering a culture of accountability, service excellence, and engagement
- Lead departmental pre-opening efforts including SOP development, staffing plans, training programs, and systems implementation
- Ensure consistent delivery of elevated guest service standards across all Rooms functions
- Establish clear performance expectations, coaching plans, and development pathways for department leaders
Revenue & Financial Performance
- Leverage revenue management expertise to maximize occupancy, ADR, and RevPAR through collaboration with Revenue Management and Sales teams
- Analyze booking trends, forecasting data, and demand patterns to optimize staffing, inventory, and pricing strategies
- Partner with Finance to develop and manage departmental budgets, labor forecasts, and expense controls
- Monitor operational KPIs including labor productivity, housekeeping efficiency, guest satisfaction scores, and cost per occupied room
Guest Experience & Quality Assurance
- Oversee guest arrival, departure, and stay experience, ensuring seamless coordination between Front Office and Housekeeping
- Address and resolve escalated guest concerns with professionalism and urgency
- Ensure brand, safety, and cleanliness standards are consistently met or exceeded
- Champion guest feedback initiatives and continuous improvement efforts
Systems, Compliance & Collaboration
- Oversee Rooms-related systems including PMS, housekeeping management tools, and reservation platforms
- Ensure compliance with company policies, brand standards, and applicable federal, state, and local regulations
- Collaborate cross-functionally with Engineering, Security, HR, and Food & Beverage to support overall resort operations
What are we looking for?
Who You Are
- Bachelor’s degree in hospitality management, Business, or related field preferred
- Minimum 5–7 years of progressive hotel leadership experience, with direct oversight of Rooms operations
- Strong revenue management background with demonstrated success driving room revenue and operational efficiency
- Pre-opening or large-scale resort experience strongly preferred
- Proven ability to lead large, diverse teams in a fast-paced environment
- Advanced knowledge of hotel PMS systems, forecasting tools, and labor management platforms
- Exceptional leadership, communication, and analytical skills
Join us in creating something extraordinary.
Apply today to bring your passion for hospitality to Dellshire Resort—where every stay tells a story, and every story begins with you.
Compensation:
$100,000-
$100,000Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
What you'll do
- The Director of Rooms is responsible for the strategic oversight and operational excellence of Front Office, Reservations, and Housekeeping. This role involves shaping the guest experience while driving room revenue performance and ensuring compliance with brand standards.
About Pyramid Global Hospitality
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com
In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound!
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.
Ready to join Pyramid Global Hospitality?
Take the next step in your career journey
Frequently Asked Questions
What does a Director of Rooms do at Pyramid Global Hospitality?
As a Director of Rooms at Pyramid Global Hospitality, you will: the Director of Rooms is responsible for the strategic oversight and operational excellence of Front Office, Reservations, and Housekeeping. This role involves shaping the guest experience while driving room revenue performance and ensuring compliance with brand standards..
Is the Director of Rooms position at Pyramid Global Hospitality remote?
The Director of Rooms position at Pyramid Global Hospitality is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director of Rooms position at Pyramid Global Hospitality?
You can apply for the Director of Rooms position at Pyramid Global Hospitalitydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.