About this role
Position Summary
The Director of Catering & Conference Services is responsible for leading and overseeing all catering and conference services operations, ensuring exceptional event execution while driving food, beverage, and group-related revenue. This role partners closely with Sales, Food & Beverage, and Operations to deliver seamless events that reflect Marriott brand standards and exceed client expectations.
Essential Duties & Responsibilities
Leadership & Operations
Lead and mentor the catering and conference services team, ensuring clear expectations, training, and accountability.
Oversee the preparation, accuracy, and distribution of BEOs, event resumes, and related documentation.
Partner with Food & Beverage and Banquets to ensure flawless execution of events.
Revenue & Sales Support
Drive catering and conference services revenue to meet or exceed budgeted goals.
Monitor group room blocks, pickup, and event revenue accuracy.
Maintain menu offerings and ensure accuracy in CITY and related systems.
Ensure proper closing of event checks and accurate revenue posting.
Client & Stakeholder Relations
Serve as a key point of contact for clients, ensuring clear communication from contract through event completion.
Participate in pre-convention meetings, site visits, and client planning sessions.
Represent the hotel at trade shows, community events, and industry functions.
Collaboration & Reporting
Participate in daily sales meetings and other sales-related strategy sessions.
Assist with reporting, competitive analysis, and market trend monitoring.
Collaborate across departments to ensure alignment and high service standards.
Other facts
About Pyramid Global Hospitality
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com
In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound!
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.
What you'll do
- The Director of Catering & Conference Services leads and oversees all catering and conference services operations, ensuring exceptional event execution. This role involves driving revenue and collaborating with various departments to meet client expectations.
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