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Assistant Front Office Manager
full-time•La Quinta
About this role
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you!What you will have an opportunity to do:
-Manage all aspects of front desk operations for assigned shift. Schedule employees to ensure proper
coverage.
-Monitor performance and recommend/initiate corrective and/or disciplinary action, or other
staffing/human resources-related actions in accordance with company policies and procedures. Alert
management of potentially serious issues.
-Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out
their job functions.
-Ensure guests receive prompt, professional attention and are greeted upon arrival. ----------Respond
appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure
total guest satisfaction. Communicate to staff any VIP, Priority -Club, or special needs or requests and
follow up on execution.
-Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and
objectives. Manager labor costs and expenses within budget.
-Assist in managing hotel revenue generation & maximization through full utilization of company
systems, business processes and specifications.
-Ensure procedures are followed for security of monies, credit and financial transactions, and guest
security.
-Throughout shift conduct routine inspections of the front office and public areas to ensure the
appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies.
Train appropriate staff on procedures for PBX to serve as a central communications point during
emergency/crisis situations.
-Promote teamwork and quality service through daily communication and coordination with other
departments. Key departmental contacts include Accounting, Revenue Management, Sales and
Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
Will serve as manager on duty as required.
• Accountability: This job is responsible for managing front desk operations for a p.m. and/or
weekend shift at a large, fairly complex full-service hotel with an extensive range of facilities and
services and may include a large number of Priority Club Accounts and VIP and key guests.
Typically supervises a shift of front office employees.
Benefits:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Pet Insurance
• 401(k) Retirement Plan
• Paid Time Off, Paid Sick Time
• Team Member Referral Program
• Hotel Discounts
• Employee Assistance Program
Qualifications:
Bachelor's degree in Hotel Management, Business Administration or related field preferred plus one or
more years front office/guest services experience including supervisory experience, or an equivalent
combination of education and experience.
Must speak fluent English. Other languages preferred.
Other:
Communication skills are utilized a significant amount of time to interact with others; customers,
employees and third parties.
Reading and writing abilities are utilized often when completing paperwork and management reports,
interpreting results, giving and receiving instructions and training.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
are utilized frequently
What are we looking for?
Compensation:
$22.00-
$23.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
What you'll do
- Manage all aspects of front desk operations during assigned shifts, ensuring proper employee coverage and guest satisfaction. Monitor staff performance and implement corrective actions as necessary while promoting teamwork and quality service.
About Pyramid Global Hospitality
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com
In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound!
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.
Ready to join Pyramid Global Hospitality?
Take the next step in your career journey
Frequently Asked Questions
What does a Assistant Front Office Manager do at Pyramid Global Hospitality?
As a Assistant Front Office Manager at Pyramid Global Hospitality, you will: manage all aspects of front desk operations during assigned shifts, ensuring proper employee coverage and guest satisfaction. Monitor staff performance and implement corrective actions as necessary while promoting teamwork and quality service..
Is the Assistant Front Office Manager position at Pyramid Global Hospitality remote?
The Assistant Front Office Manager position at Pyramid Global Hospitality is based in La Quinta, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Assistant Front Office Manager position at Pyramid Global Hospitality?
You can apply for the Assistant Front Office Manager position at Pyramid Global Hospitalitydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.