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The Retention Account Executive is responsible for managing and growing an assigned portfolio of existing customer accounts. This role focuses on building strong, long-term relationships, ensuring customer satisfaction, driving contract renewals, and identifying opportunities for upselling and cross-selling additional products and services. The Retention Account Executive does not engage in new logo acquisition and instead concentrates on retaining and expanding current accounts.

Essential Duties & Responsibilities:

• Serve as the primary point of contact for assigned existing customer accounts.

• Build and maintain strong, long-term client relationships

• Manage customer renewals, contract extensions, and pricing discussions

• Proactively identify opportunities for upselling and cross-selling additional services or solutions

• Collaborate with internal teams including operations, service, billing, and leadership to ensure

• customer needs are met

• Address and resolve customer concerns in a timely and professional manner

• Monitor account performance and ensure service delivery aligns with contractual agreements

• Maintain accurate records of customer interactions, opportunities, and forecasts within the CRM

• system

• Support customer retention initiatives and contribute to overall revenue growth goals

• Primarily relationship-driven role focused on existing accounts

• Minimal to no cold calling or new business prospecting

• May require periodic client meetings and site visits as needed

• Customer retention and renewal rates are tracked to measure long-term account stability.

• Revenue growth within existing accounts reflects the success of account expansion efforts.

• Upsell and cross-sell performance indicates the effectiveness of identifying additional customer needs.

• Customer satisfaction and relationship health are monitored to ensure strong, ongoing partnerships.

Education/Qualifications:

• Minimum of 2 years of account management experience is required.

• Will require periodic client meetings and site visits as needed.

• Strong relationship-building and communication skills

• Ability to identify customer needs and present appropriate solutions

• Excellent organizational and time-management skills

• Experience working with CRM systems

• Ability to collaborate effectively across departments

• Experience in a service-based, construction, or technical industry

• Background in contract management and renewals

• Familiarity with long-term customer relationship management

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

• Performs other duties as assigned

Benefits and Perks:

• Excellent pay

• Medical, dental, vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire and Safety is an Equal Opportunity Employer