Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Job Profile Name:

TC/Recruiting to Update

Child Name:

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Global LoS:

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Global Network:

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Global Competency Network:

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Go-To-Market:

Managed Services

Sector:

Not Applicable

Programme Type:

Experienced

Additional Responsibilities: (This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.)

Minimum Degree Required: Bachelors

Degree Preferred: B. Tech CS / IT, BCA, BSC (Comp. Science)

Minimum Years of Experience: 1 to 3 Year(s)

Certifications Required: ITIL v4 Foundation, Linux/Unix certifications

Certifications Preferred: AutoSys CA Workload Automation certification, Basic cloud certifications (AWS/Azure/GCP)

Required / Mandatory Knowledge/Skills: (character count limit 5000) PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT

• Oversee configuration, performance, and security of Autosys, Manage Autosys roles, permissions, and access
• Benchmark Autosys scheduling performance under large workloads
• Tune parameters for throughput and job success rates, Implement workload balancing across servers
• Define enterprise standards for job naming, scheduling, and dependencies
• Provide compliance documentation for audits
• Maintain runbooks and SOPs for critical operations
• Provide 24/7 monitoring of batch job executions
• Track job runtimes, delays, and performance bottlenecks, Detect abnormal or stalled job patterns
• Configure alerts for job failures or SLA breaches, Escalate incidents to application or infrastructure teams, Automate simple recovery actions such as job restarts
• Develop dashboards for proactive visibility into job health
• Apply Autosys patches, fixes, and updates on schedule, Validate configurations after upgrades
• Conduct performance tuning of Autosys jobs and environments
• Generate daily/weekly reports on job status, schedules, and dependencies
• Provide evidence packages for internal/external audits, Track unauthorized changes to job configurations
• Install and configure Autosys agents on Windows, Linux, and AIX servers
• Troubleshoot job failures and alerts, coordinate resolution with application teams.
• Assist in migrating jobs across environments (DEV → QA → PROD).
• Basic to intermediate hands-on experience with AutoSys Workload Automation
• Perform daily health checks of Autosys components (Event Server/Scheduler/Agent status), remediate common agent/connectivity issues, and open tickets with platform teams as needed.
• Coordinate with application, data, and infrastructure teams to schedule new workloads and optimize run times and dependencies.
• Document and maintain runbooks, standard operating procedures, and support knowledge base; ensure accurate shift handoffs.
• Track and report operational metrics (job success rates, SLA adherence, incident/expedite counts); contribute to post-incident reviews and problem management.
• Participate in continuous improvement and automation initiatives to reduce manual interventions and false alarms.

Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)

• Operating system knowledge: Linux/Unix command-line, Windows environment (optional)
• Basic knowledge of SQL for log checks and data validation.
• Experience with scripting (Shell, Python, PowerShell) is an advantage.
• Experience with version control (Git) for JIL/artifacts and peer review processes.
• Knowledge of data pipeline tools frequently orchestrated by Autosys (e.g., Informatica, DataStage, Python/ETL, SQL scripts).
• Familiarity with credential vaults (CyberArk), Ansible, or API-based scheduler integrations.
• Attention to detail and data accuracy; ability to follow runbooks precisely and document outcomes.
• Strong analytical and troubleshooting skills; sense of urgency and ownership in time-sensitive situations.
• Clear communication and coordination across shifts and teams; effective escalation and status reporting.
• Ability to manage multiple concurrent incidents/changes in a 24x7 environment.
• Continuous improvement mindset; eagerness to learn platform and scheduling best practices.

Work Environment and Schedule

• 24x7 operations coverage with shift or on-call rotation; occasional nights/weekends/holidays, especially during cutovers and period-end cycles.
• Hybrid or on-site NOC/operations setting; coordination with global teams.
• Adherence to security, compliance, and change management policies.

Travel Requirements

Not Specified

Job Posting End Date