Sr. Consumer Lending Specialist

Position Summary

The Senior Consumer Lending Sales Specialist (Sr. CLSS) is a performance-based, hands-on role that drives exceptional customer service while exceeding individual and branch sales goals. This position requires demonstrated expertise in customer relationship management, analytical skills, and proven success in sales and customer acquisition. The Sr. CLSS leads by example and mentors team members while actively contributing to branch success through exceeding performance metrics defined by management and excelling in marketing and collection efforts. All responsibilities must be executed with expert knowledge of federal and state regulations while ensuring strict adherence to established company policies, procedures, and practices.

Job Responsibility

Customer Service Sales, Marketing & Customer Acquisition

• Excel in multi-channel customer acquisition, consistently surpassing sales goals
• Deliver exceptional customer experiences while managing complex loan portfolios
• Provide financial solutions aligned with customer goals and needs
• Champion customer relationships to achieve strong portfolio growth and retention • Lead community marketing initiatives by developing strategic partnerships and executing targeted outreach programs to drive sustainable growth.
• Serve as a subject matter expert, sharing best practices and mentoring colleagues
• Exemplify company core values through professional excellence and effective handling of customer relationships

Operations & Compliance

• Surpass branch financial objectives and metrics
• Demonstrate expert knowledge of company policies, state and federal regulations
• Maintain highest standards in cash controls and security
• Excel in documentation accuracy and completeness
• Achieve superior results in collection activities 

Team Collaboration

• Serve as a role model in team environment by sharing expertise with colleagues and recommending process improvements
• Support branch strategic initiatives through active participation, knowledge sharing, and operational enhancements

Job Responsibilities Cont.

Education Required

High School Diploma or equivalent required; some college preferred.

Experience Required

Demonstrated track record of high performance in sales and/or customer service, with proven success in meeting or exceeding goals. Minimum of 3-5 years of proven achievement in one or more of the following areas: sales, retail, banking, or collections, with documented results in customer relationship management and revenue growth.

Knowledge Required

Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; ability to work alone on occasion; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to follow procedures in the normal course of business; ability to develop and maintain business relationships.

Physical Requirements

Standing for long periods of time; sitting occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any branch within the division (distance varies by division)

Competencies

Travel

Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within division for
marketing, staffing, special events, and banking responsibilities.

Attire

The Company offers employees the option of wearing, polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business.

Other

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check and Motor Vehicle Report (MVR). Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.