Summary
About this role
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As our Senior CX Program Manager, you will be the operational heartbeat of the Customer Experience organization, transforming high-level strategy into tangible culture and engagement. You’ll serve as a high-impact change agent, bridging the gap between CX leadership and frontline teams to ensure our global mission is communicated clearly and celebrated often. By orchestrating marquee events and synthesizing field feedback into action, you will directly influence the connectivity and continuous improvement of our worldwide CX community.
WHAT YOU’LL DO
- Architect CX Engagement & Connectivity: Design and execute end-to-end global programs, including All Hands and leadership forums, ensuring content aligns with business priorities and fosters a high-performance culture.
- Operationalize the Voice of the Field: Synthesize insights from CSAT and NPS programs into actionable corrective plans, driving accountability across GTM functions to close the loop on customer and employee feedback.
- Champion Strategic Communications: Draft and manage high-impact internal communications and change management workflows, ensuring every member of the CX team understands their role in the company’s broader success.
- Optimize the CX Knowledge Ecosystem: Own the CX HUB and operational project portfolios, maintaining a "source of truth" that reduces friction for frontline teams and scales operational efficiency.
- Drive Cross-Functional Synergy: Lead collaborative projects between CX and GTM teams to ensure program outcomes are measurable, repeatable, and directly contribute to long-term business growth.
WHAT YOU BRING
- 8 years of Program Management and/or communications experience required
- Background in Project Management, in particular with aligning multiple groups around a single objective
- Program Orchestration: Proven ability to align multiple cross-functional groups around a single objective, managing complex timelines and competing priorities without losing sight of the details.
- Strategic Communication & Change Management: Expert-level skills in drafting clear, compelling narratives and leading organizations through process changes and cultural shifts.
- Analytical Problem Solving: A self-starter mindset with the ability to synthesize data from feedback programs (like NPS/CSAT) into structured project plans and executive-level reporting.
- Operational Tech Fluency: Proficiency in maintaining real-time project repositories and digital collaboration tools (such as Google Workspace) to drive transparency and global accessibility.
- We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, Lehi or North Carolina office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.
#LI-ONSITE
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
JOIN US AND BRING YOUR BEST.
BRING YOUR BOLD.
BRING YOUR FLASH.
Other facts
About Pure Storage
Pure Storage (NYSE: PSTG) uncomplicates data storage, forever. Pure delivers a cloud experience that empowers every organization to get the most from their data while reducing the complexity and expense of managing the infrastructure behind it. Pure’s commitment to providing true storage as-a-service gives customers the agility to meet changing data needs at speed and scale, whether they are deploying traditional workloads, modern applications, containers, or more. Pure believes it can make a significant impact in reducing data center emissions worldwide through its environmental sustainability efforts, including designing products and solutions that enable customers to reduce their carbon and energy footprint. And with a certified customer satisfaction score in the top one percent of B2B companies, Pure's ever-expanding list of customers are among the happiest in the world. For more information, visit www.purestorage.com.
What you'll do
- As a Senior CX Program Manager, you will transform high-level strategy into tangible culture and engagement within the Customer Experience organization. You will bridge the gap between CX leadership and frontline teams, orchestrating events and synthesizing feedback to improve the global CX community.
Ready to join Pure Storage?
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