This position is responsible to analyze regional retail training performance and business data to provide insights, reporting, and recommendations that support data-driven decision-making across SEA.
Task 1: Training Performance Analytics & Insights
• Develop and maintain regional dashboards covering Sales, CX, Product, E-learning, and Operations metrics.
• Analyse training and performance data to identify trends, gaps, and improvement opportunities.
• Provide clear, actionable insights to SEA and market stakeholders.
Task 2: Reporting & Governance
• Prepare regular training performance reports for SEA and Global stakeholders.
• Ensure consistent KPI definitions, tracking, and reporting across all markets.
• Support governance of training metrics and data quality.
Task 3: Data Enablement & Stakeholder Support
• Partner with Retail Operations, CX, and Digital teams to align data inputs and outputs.
• Support leadership presentations with data-driven insights and recommendations.
• Improve data literacy and reporting understanding within the training community.
Task 4: Continuous Improvement
• Identify risks, gaps, and improvement opportunities within regional training programs.
• Recommend enhancements to training frameworks, tools, and measurement approaches.
• Ensure consistent KPI tracking and governance across all SEA markets.
Education: Bachelor’s degree in business, Analytics, Human Resources, Learning & Development, or relevant studies.
Professional: A minimum 4 years' experience in analytics, reporting, performance management, CX analytics, or training effectiveness measurement. Proven experience working with data, dashboards, and performance reporting in a regional or multi-market environment. Experience in retail, consumer experience, or operations-driven environments is an advantage.
IT Skills: Advanced proficiency in Excel (pivot tables, formulas, data analysis).
Strong PowerPoint skills for insight storytelling and leadership presentations.
Experience working with dashboards, BI tools, or analytics platforms (e.g. Qualtrics, Power BI, Tableau, or similar). Comfortable managing large datasets and ensuring data accuracy.
Language Skills: Strong written and spoken in English
PUMA is one of the world’s leading sports brands, designing, developing, selling and marketing footwear, apparel and accessories. For more than 75 years, PUMA has relentlessly pushed sport and culture forward by creating fast products for the world’s fastest athletes. PUMA offers performance and sport-inspired lifestyle products in categories such as Football, Running and Training, Basketball, Golf, and Motorsports. It collaborates with renowned designers and brands to bring sport influences into street culture and fashion. The PUMA Group owns the brands PUMA, Cobra Golf and stichd. The company operates in more than 120 countries, employs around 22,000 people worldwide, and is headquartered in Herzogenaurach/Germany.
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