About this role
YOUR MISSION
The IT Administrator supports the business’ IT needs across head office ,retail stores and warehouse operations. The role ensures business continuity through effective first‑line support, troubleshooting, device maintenance and operational assistance. This position plays a key part in reducing downtime, supporting infrastructure and contributing to new implementations under the guidance of senior team members.
KEY TASKS, DUTIES AND RESPONSIBILITES
Support:
- Provide first‑line support to retail, warehouse and head office users.
- Troubleshoot hardware, software, Windows OS, networks, digital signage and fibre services.
- Support VoIP, MS Teams, Teams Rooms and Teams calling devices.
- Assist with CCTV and access control system basics (training provided).
Network:
- Assist with installation of network switches and basic VLAN adjustments (guided by senior team).
- Perform LAN patching, cable management and connectivity troubleshooting.
- Support installation of Wi‑Fi access points.
- Liaise with ISPs for follow‑ups and fault escalation.
Retail & Warehouse Operational Support
- Provide on‑site and remote support for:
- Retail POS system
- Warehouse handheld scanners
- ECOM packing stations (NAS/PPS)
- Basic monitoring of conveyor‑related systems
- Assist during store visits, rollouts or revamps.
Administration:
- Load purchase orders; manage incoming/outgoing IT equipment.
- Maintain documentation of systems and update SOPs as required.
- Assist with asset tracking and inventory management
Project Support
- Attend project meetings with senior team members.
- Assist with equipment preparation, documentation and rollout tasks.
- Track project requirements and support delivery within timelines.
YOUR TALENT
Educational Qualification: Matric and Diploma or Certification in IT related Field ( A+ N+ and MCSE /MCIPT
Professional Experience: Industry: Head Office, Retail, Warehouse
Functional: Desktop and network support. Retail and/or warehouse support experience. New systems implementations. Hardware/software troubleshooting.
IT Skills: 3 Years first line desktop Support, 1 Year Server Management, 1 Year Retail Support (can be simultaneous)
Language Skills: Fluent written and spoken English
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
Other facts
About PUMA
PUMA is one of the world’s leading sports brands, designing, developing, selling and marketing footwear, apparel and accessories. For more than 75 years, PUMA has relentlessly pushed sport and culture forward by creating fast products for the world’s fastest athletes. PUMA offers performance and sport-inspired lifestyle products in categories such as Football, Running and Training, Basketball, Golf, and Motorsports. It collaborates with renowned designers and brands to bring sport influences into street culture and fashion. The PUMA Group owns the brands PUMA, Cobra Golf and stichd. The company operates in more than 120 countries, employs around 22,000 people worldwide, and is headquartered in Herzogenaurach/Germany.
What you'll do
- The IT Administrator provides first-line support across head office, retail, and warehouse operations, focusing on troubleshooting hardware, software, networks, and communication systems to ensure business continuity. Key duties include supporting retail POS, handheld scanners, network infrastructure, and assisting with IT asset management and project rollouts under senior guidance.
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