About this role
[What the role is]
The Knowledge Experience team shapes how our organization works, collaborates, and learns. We work closely with teams across the organization to understand knowledge needs, experiment with solutions, and drive adoption of practices that enhance how we work. Through these activities, we help build organizational capability and ensure critical knowledge is accessible to support both day-to-day operations and strategic initiatives.[What you will be working on]
In this role, you will:
Design and evolve knowledge architecture that supports strategic initiatives, innovation, and cross-functional collaboration across the organization
Partner with internal teams to capture strategic decisions, rationale, and insights; organize this knowledge to enable enterprise-wide understanding and informed decision-making
Experiment with AI tools and emerging technologies to enhance how teams discover, access, and leverage organizational knowledge
Apply design thinking methodologies to understand knowledge needs and pain points; facilitate workshops and co-create solutions with stakeholders across different teams
Drive adoption of knowledge practices and tools through enablement, training, and change management; build organizational capability to contribute and maintain quality knowledge
Lead content strategy for system migrations including rationalization, cleanup, and information architecture design (partnering with IT for technical execution)
[What we are looking for]
At least 1-3 years of relevant working experience in knowledge management, information architecture, content strategy, or related fields in product-driven or technology environments
Strong understanding of knowledge management principles, designing information systems that help people find what they need and get work done; familiarity with modern KM platforms (e.g., Confluence, SharePoint)
Strong communication skills to influence stakeholders and translate between technical and business contexts
Self-starter with experimentation mindset who brings fresh perspectives to knowledge challenges - comfortable with ambiguity, testing new approaches, and learning from failures; able to work across different teams and content types
Other facts
About Public Service Division
The Government Technology Agency of Singapore (GovTech) is the lead agency driving Singapore's Smart Nation initiative and public sector digital transformation. We harness the power of technology to make lives better for citizens, businesses, international audiences and the public service sector.
Our mission: Engineering Digital Government, Making Lives Better.
Our goal is to create a government that is "Digital to the Core, and Serves with Heart". We achieve this by using technology to create services that are easy, seamless and secure for people to use, and placing the needs of citizens and businesses at the centre of everything we do.
As a digital government, our public officers are also able to continually upskill, adapt to new challenges and work more effectively across agencies as well as with citizens and businesses in Singapore.
What you'll do
- This role involves designing and evolving knowledge architecture to support strategic initiatives and partnering with internal teams to capture, organize, and enhance enterprise-wide understanding of strategic decisions and insights. The individual will also experiment with AI tools and drive the adoption of knowledge practices through enablement and training.
Ready to join Public Service Division?
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