About this role
[What the role is]
[What the role is]The candidate will contribute towards optimisation of the MySkillsFuture portal, a one-stop portal for Singaporeans to plan their lifelong learning journey, through data-driven insights and tech stack review.
[What you will be working on]
[What you will be working on]
The candidate will be required to perform the following key tasks and any other tasks as assigned by his/her supervisor(s):
Conduct in-depth analysis of user patterns, conversion funnels, and engagement metrics to track performance and identify areas for improvement
Partner with development team to review front-end and back-end tech stack to ensure portal performance optimisation
Propose recommendations for website feature and product enhancements, supported by UX assessment and user research/ testing
Design prototypes and iterate ideas for UI design (wireframes, mock-ups)
Work closely across teams with internal and external project managers
[What we are looking for]
[What we are looking for]
Has at least 3 years of experience in business analysis, UX/UI design, and/or website development work
Proficient in analysing qualitative and quantitative data to support decision-making and discover actionable insights
Has experience managing a product in cross-functional agile teams, working with internal and external stakeholders to translate business objectives into actionable improvements
Understands programming languages, and frontend frameworks and libraries to conduct website code review
Able to apply appropriate human-centric tools and techniques to test and improve the product over time
Motivated to constantly experiment with ideas for improvement while managing risks and mitigating the impact of change
A team player who has an eye for detail and works well under pressure
Knowledge of the following tools are a plus
Web analytics tools such as Adobe Analytics, SQL for data querying
UI design tools such as Figma
Artificial intelligence tools for predictive modelling
Successful candidates will be offered a 1-year contract with potential for a 1-year extension and consideration for permanent tenure thereafter
Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.
Other facts
About Public Service Division
The Government Technology Agency of Singapore (GovTech) is the lead agency driving Singapore's Smart Nation initiative and public sector digital transformation. We harness the power of technology to make lives better for citizens, businesses, international audiences and the public service sector.
Our mission: Engineering Digital Government, Making Lives Better.
Our goal is to create a government that is "Digital to the Core, and Serves with Heart". We achieve this by using technology to create services that are easy, seamless and secure for people to use, and placing the needs of citizens and businesses at the centre of everything we do.
As a digital government, our public officers are also able to continually upskill, adapt to new challenges and work more effectively across agencies as well as with citizens and businesses in Singapore.
What you'll do
- The candidate will conduct in-depth analysis of user patterns and performance metrics to optimize the MySkillsFuture portal. They will collaborate with the development team to review the tech stack and propose enhancements based on user research and testing.
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