Summary
Location
United States
Type
full-time
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About this role
The Senior WFM Data Analyst serves as the data backbone for workforce management operations, responsible for sourcing, integrating, and transforming data from multiple systems to enable accurate forecasting and operational decision-making. This role combines technical data skills with WFM domain expertise to support centralized contact center operations across a rapidly growing clinic network. You will be instrumental in building the data infrastructure that powers staffing decisions affecting thousands of patient interactions daily.
Essential Functions
Data Operations (50%)
- Extract, transform, and load data from CCaaS platforms (Five9/NiCE CXOne), Epic EMR, and operational systems into standardized formats
- Develop and maintain automated data pipelines for recurring WFM reporting needs
- Create data quality frameworks to ensure accuracy and consistency across source systems
- Build and maintain documentation for data sources, transformations, and business logic
- Troubleshoot data discrepancies and implement root cause solutions
Forecasting & Analysis (30%)
- Execute forecasting models using prepared data inputs and established methodologies
- Perform variance analysis and recommend model adjustments based on findings
- Generate capacity planning scenarios for regional expansion and clinic onboarding
Reporting & Business Intelligence (20%)
- Design and deliver operational dashboards for WFM and contact center leadership
- Create ad-hoc analyses to support strategic decision-making
- Partner with IT and vendor teams on system integrations and data access requirements
Required Skills & Abilities:
- Bachelor's degree in Business Analytics, Information Systems, Statistics, or related field (or equivalent experience)
- 4-6 years of experience in data analytics, business intelligence, or WFM operations
- Proficiency in SQL for data extraction, manipulation, and analysis
- Advanced Excel skills including Power Query, complex formulas, and data modeling
- Experience with BI/visualization tools (Power BI, Tableau, or similar)
- Demonstrated ability to work independently and manage competing priorities
Preferred:
- Experience with WFM platforms and contact center operations
- Healthcare or EMR experience (Epic strongly preferred)
- VBA and/or Python scripting for automation
- Experience building ETL processes or working with data warehouses
Expanding Access to Quality Care
At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.
As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.
Let’s go further together and transform care. Join the #PTSLife today!
To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.
Other facts
About PT Solutions Physical Therapy
PT Solutions starts with a true love of therapy and fuses that passion with science and training to create an unmatched standard of care for patients. We love our work, and that enthusiasm is evident in all we do, both in the clinic and in the community. With acute care, inpatient rehab, and outpatient clinics across the country, we work in partnership with our patients and are committed to keeping them in motion throughout all phases of injury and healing. That dedication creates authentic connections with patients and makes PT Solutions the best place to redefine recovery.
We believe that grounding treatment methodologies in evidence-based research results in the most effective, progressive care for patients. We put science first and use our research to innovate and lead the healthcare industry. Because teaching is in our DNA, we bring that research into the classroom, producing the best practitioners in the business through our top-notch residency and continuing education program.
We believe physical, occupational, and speech therapy has a significant place in healthcare, and we want to lead its significance by elevating patient treatment standards and therapist training programs. Patients know the treatment they receive in any PT Solutions location nationwide will meet the absolute highest standard of care. Our dedication to working with the best tools and the best attitude to achieve the best results unites therapists and patients in a shared goal: pain-free living.
What you'll do
- The Senior WFM Data Analyst is responsible for sourcing, integrating, and transforming data to support workforce management operations. This role involves executing forecasting models, performing variance analysis, and designing operational dashboards for leadership.
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