Job Overview

We are seeking an experienced AMS Manager to lead our Application Delivery & Management Services team. The ideal candidate has experience in web application development and is familiar with the AMS processes and requirements typical of an enterprise company. He/She will be responsible for managing a team of support specialists and ensuring the smooth operation, maintenance, and continuous improvement of our business-critical applications, including SharePoint, Power Platform, ServiceNow, Drupal CMS (intranet and internet sites), and custom web applications.

Key Responsibilities

• Lead, mentor, and develop a team of AMS support professionals, ensuring high performance and motivation.
• Oversee day-to-day support operations for SharePoint, Power Platform, ServiceNow, Drupal, Orion and custom web applications.
• Act as the main point of contact for escalations, incident management, and service requests.
• Ensure SLAs and KPIs are met, and drive continuous improvement in service delivery.
• Collaborate with business stakeholders to understand requirements and translate them into actionable support activities.
• Collaborate with other IT teams.
• Coordinate with development teams for issue resolution, enhancements, and upgrades.
• Maintain documentation, knowledge base, and best practices for supported applications.
• Monitor system health, perform root cause analysis, and implement preventive measures.
• Manage vendor relationships and third-party support contracts as needed.

Requirements

• Proven experience (5+ years) in AMS, application support, or IT service management, with at least 2 years in a leadership or managerial role.
• Expertise in at least two of the following: SharePoint, Power Platform, ServiceNow, Drupal, or custom web applications.
• Excellent problem-solving, communication, and stakeholder management skills.
• Experience with incident, change, and problem management processes.
• Experience with Infrastructure requirements and monitoring tools
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Fluent in English (spoken and written).

Preferred Qualifications

• ITIL certification or equivalent.
• Experience in collaborating with geographically distributed teams.
• Familiarity with Agile methodologies.
• Previous experience in large enterprise environments.

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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