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Providence
Patient Authorization and Referral Representative - Genetic Center
full-time•Burbank

Summary

Location

Burbank

Type

full-time

Company links

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About this role

The Referral Coordinator is responsible for assuring a comprehensive process, updated data base and the integrity of the referral process for patients to assigned physicians and specific services. The Referral Coordinator will establish and maintain an updated overview of cancer resources. Coordinate referral calls received.  Provide information and direct calls as appropriate.  Maintain an up-to-date knowledge base to process calls for referrals and scheduling, general cancer disease site, and cancer treatment information.  Appropriately triage patients or callers with clinical questions or problems to the right person with the correct training and background to provide information. Develops and maintains a database of numbers, types of calls and responses to those calls.  Devises and implements a system for follow up to assure that callers needs have been met.  All job-related duties will be performed in accordance with all Providence Policies and Procedures, Providence Mission and Core Values, and all relevant JCAHO, Title 22, OSHA, and DHS standards. The Referral Coordinator will report to the Manager of Genetics and/or Director of Clinical Services.

Providence caregivers are not simply valued – they’re invaluable. Join our team at St Joseph Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

  • 2 years of Work experience in an oncology, genetic, or hospital based clinical setting.
  • Experience dealing with confidential information and knowledge of privacy laws.

Preferred Qualification:

  • Associate's Degree

Why Join Providence?  

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.



At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position.  The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Other facts

Tech stack
Referral Coordination,Patient Triage,Database Management,Cancer Treatment Knowledge,Confidential Information Handling,Privacy Law Knowledge,Communication Skills,Problem Solving,Follow-Up Systems,Scheduling,Resource Coordination,Clinical Question Handling,Data Integrity,Customer Service,Attention to Detail,Team Collaboration

About Providence

Team size: 2-10 employees
Industry: Hospitals and Health Care

What you'll do

  • The Referral Coordinator is responsible for managing the referral process for patients and maintaining an updated overview of cancer resources. They will coordinate referral calls, triage patients with clinical questions, and ensure follow-up on caller needs.

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Frequently Asked Questions

What does a Patient Authorization and Referral Representative - Genetic Center do at Providence?

As a Patient Authorization and Referral Representative - Genetic Center at Providence, you will: the Referral Coordinator is responsible for managing the referral process for patients and maintaining an updated overview of cancer resources. They will coordinate referral calls, triage patients with clinical questions, and ensure follow-up on caller needs..

Why join Providence as a Patient Authorization and Referral Representative - Genetic Center?

Providence is a leading Hospitals and Health Care company.

Is the Patient Authorization and Referral Representative - Genetic Center position at Providence remote?

The Patient Authorization and Referral Representative - Genetic Center position at Providence is based in Burbank, California, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Patient Authorization and Referral Representative - Genetic Center position at Providence?

You can apply for the Patient Authorization and Referral Representative - Genetic Center position at Providence directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Providence on their website.