External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.

POSITION PURPOSE

Works under the supervision of the Trust Officer in the administration of Trust Department accounts. Daily duties include building customer relationships through communication, both oral and written. Handle the day-to-day account administration to include completing account reviews on accounts that are assigned to them and preparing discretionary distribution forms. Coordinate with the customer to complete the Investment Parameter Statement to invest the account and to cover overdrafts. Monitor cash balances in accounts to cover cash needs of the customer as well as for the account activity including the payment of income taxes and other expenses related to the account. Responsible for coordinating with the Trust Administrative Assistant to handle accounts payable and receivable transactions. Interact with the Trust Real Estate and Oil & Gas division to ensure that communication between those associates and the customer is handled properly.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

•Must have an in-depth understanding of office procedures and operational activity.

•Daily account administration of accounts assigned to him/her

•Proactively anticipates client needs to provide a high level of service.

•Works quickly to resolve client issues.

•Effectively communicates with clients, trust beneficiaries, their advisors, co-fiduciaries, miscellaneous outside service providers, and internal personnel.

•Meet with current clients, as well as prospects

•Complete monthly account reviews for accounts assigned to him/her

•Assist Compliance Officer with monitoring and meeting compliance requirements.

•Utilize risk management tools, such as the Overdraft Report, Daily Transaction Report, Account Balance Report, and Administrative Review to ensure all exceptions are addressed and kept to a minimum.

•Complete and approve trade tickets

•Approve distribution requests on Charlotte Front Office (trust accounting system)

•Interpretation of the governing instrument and applicable law to ensure the proper set up of account records. This includes payments, distributions, fee schedules, tax records, and termination/transfer of accounts.

•Must have an in-depth knowledge of preparing Discretionary Distribution forms and memoranda supporting recommendation regarding the exercise of powers Prosperity Bank Trust Department has as Trustee. Confer with co-trustee(s), if applicable, to obtain approval(s). Afterwards, coordinate with the Trust Officer on communicating the decision to the client and follow up action, as necessary.

•Must attend all Trust Administration and Investment Review Committee, Trust Committee and monthly Trust Officer meetings.

•Coordinate with clients to complete the Investment Parameter Statement.

Work with third-party tax advisors and legal counsel on income, gift, estate, and generation skipping taxes for the trust/estate and its beneficiaries.

•Participate on various committees as needed.

•Train/coach the Administrative Assistant on daily administrative requirements

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

SUPERVISORY RESPONSIBILITIES:

This role has no supervisory responsibilities.

QUALIFICATIONS

EDUCATION/CERTIFICATION: Bachelor’s Degree (B.B.A.) in Accounting or Finance or equivalent on the job training and experience in a relevant field.

REQUIRED KNOWLEDGE:

EXPERIENCE REQUIRED: Prior experience in trust administration, preferably 3+ years. Prior experience with trust operations is a plus.

SKILLS/ABILITIES: Strong interpersonal ability as well as oral and written communication skills.

Sound judgment and discretion in making well-reasoned decisions.

Must be able to maintain extreme confidentiality in dealing with client matters.

Extensive background in use of Windows and Microsoft Office products.

Strong attention to detail, organization and proofreading.

Exceptional grammar and spelling skills.

Ability to manage several projects at once following through to completion.

Willingness to take initiative.

Must be a team player.

CONTINUING EDUCATION/ADMINSTRATIVE KNOWLEDGE

The specialized and ever-changing nature of Trust Practice requires that Trust personnel devote time to personal development and training. Training includes but is not limited to sessions covering topics such as trust accounting systems changes, updates to practices and procedures, presentations on technical, legal, tax and regulatory development. A Trust Administrator must have the desire to learn, increasing his/her knowledge and expanding his/her responsibilities

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Especially where one must frequently convey detailed or important instructions or

ideas accurately, loudly, or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.(Almost all office jobs.)

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to apply common sense understanding to carry out simple one or two step instructions and to deal with ordinary, standardized situations.

MATHEMATICS ABILITY: Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers; the four basic arithmetic operations with money; and operations with units such as inch, foot, yard; ounce, and pound (or their metric counterparts).

LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.

Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.

Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.