External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers.  Applying through any other source may prevent Prosperity from receiving your application.  

Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.

Prosperity Bank is an Equal Opportunity Employer.

POSITION PURPOSE

Responsible for the management of escrowed and non-escrowed taxes for the Bank and ensuring all policy and procedures are followed which includes any regulatory and internal guidelines. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Management of a 3^rd party vendor that pertains to the monitoring of taxes.
• Manage a team of and Senior Escrow Specialists directly in multiple physical sites.
• Train new escrow team members and be the Subject Matter Expert for all processes and procedures.
• Prepare daily, weekly, and monthly reports to monitor taxes to ensure all taxes are paid and tracked timely and accurately.
• Maintain, monitor, and reconcile daily financial transactions.
• Execute all live checks as needed and work with the print vendor on any changes to the check printing.
• Monitor and approve all financial transactions from the escrow team for keyboarding and branch capture.
• Work with Escrow Manager for any core system releases and testing. 
• Conduct periodic meetings with all escrow teams together and on a one-on-one basis.
• Write policy and procedures and job aids.
• Follow all compliance and regulatory guidelines and procedures.
• Handle any escalated internal or external customer issues.
• Conduct periodic audits on existing processes.
• All other tasks and duties as assigned.

SUPERVISORY RESPONSIBILITIES: 

QUALIFICATIONS

Education/Certification: 

Required Knowledge:

• Thorough knowledge of Microsoft Excel and Microsoft Word.  The ability to maintain and create spreadsheets and customer correspondence.
• Thorough knowledge of how escrow accounts work and how to calculate escrow analysis.
• Thorough knowledge of property taxes and insurance and basic flood insurance requirements.
• Basic understanding of RESPA and Regulations as it pertains to escrow. 

Experience Required:       

 Skills/Abilities:     

• Must be able to handle and resolve high volumes of work and meet strict deadlines. 
• Ability to read and comprehend simple instructions, short correspondence, and memos. 
• Ability to write detailed correspondence. 
• Ability to speak effectively and clearly in response to internal and external customer requests and inquires. 
• Must be a critical thinker and able to analyze situations and escalate to management as needed and the ability to make decisions based upon policy and procedure.
• Highly organized and self-motivated.
• Excellent verbal and written skills.
• Have a strong knowledge of spreadsheet software and word processing software.
• Needs to have a strong attention to detail and be able to perform multiple tasks under pressure.
• Tact in dealing with customers and employees, and experience liaising with varied bank departments to resolve issues. 
• Ability to effectively write policy and procedures.
• Ability to effectively train new and existing employees on any new processes or changes to processes.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking:                                 Must be able to communicate effectively with all levels of management, outside vendors, and insurance agents and direct reports.

Average Hearing:               Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion:              Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents 

Physical Strength:            Sedentary work; sitting most of the time.  Exerts up to 25 lbs. of force occasionally. 

                                                (Almost all office jobs.)

                                                Ability to withstand moderate physical activity throughout the workday. 

WORKING CONDITIONS

None:                           Must be in the office and cannot work remotely

                                                Ability to handle low to moderate noise levels.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning AbiliTY                           Ability to apply common sense understanding to carry out detailed written or oral instructions.  

                                                                                    Ability to deal with problems involving a few concrete variables in standardized situations.

                                                                                    Ability to maintain attention and concentration for extended periods of time. 

                                                                                    Ability to work in a very fast paced environment with multiple priorities and deadlines.

Mathematics Ability:         Must possess the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Ability:               Ability to read and understand procedures and department guidelines
 Ability to prepare memos, reports, using proper punctuation, spelling, and grammar.
 Compose emails which clearly outline situations that could be complex in nature in a professional manner.