External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.

POSITION PURPOSE

The individual in this position will handle daily support practices, incident support, projects, etc. and provide feedback to the technical and leadership teams.  Network Engineers install and maintain network & telecom infrastructure, collect network performance data, and resolve network issues in collaboration with vendors, and IT teams. They work at organizations' centralized network operations or data centers.  It is expected that the candidate has demonstrated historical competency in networking while also has the technical aptitude to progress towards cross disciplinary technology operations support.

Responsibilities

• Provide Tier 3 Technical Support.
• Occasional travel (primarily day travel by automobile) to branch sites within a region to address technical needs.
• Resolve incidents by thorough troubleshooting delivering data-driven options utilizing the OSI model.
• Execute or implement changes and infrastructure requests.
• Install and configure network & telecom hardware and software, including routers, switches, firewalls, wireless access points, cubes, Adtrans.
• Monitor network performance to identify and resolve issues promptly.
• Maintain network security by implementing security measures and protocols per the Bank’s standards.
• Manage network backup and recovery processes to ensure data integrity and availability.
• Perform regular maintenance and updates on network & telecom systems to ensure optimal performance.
• Troubleshoot and provide client support for technology and infrastructure issues.
• Document and update incident technical details into service desk ticketing system.
• Maintain comprehensive documentation of network configurations, changes, and inventory.
• Generate regular reports on network performance, security incidents, and usage statistics.
• Communicate with key stakeholders to provide frequent status updates regarding technical issues and status of the remediation efforts.
• Execution of standard operational processes which involve technology and client interfaces.
• Perform all triage functions
• Extensive in-depth familiarity with Cisco IOS, UCS, UCM, UCCX, CER and monitoring platforms
• Perform hardware replacements
• Troubleshoot software or configuration related issues
• Adhere to operating procedures
• Identify and remediate possible major impacting events within the network
• Work with vendors across the technology to provide the highest possible uptime rate of network services
• Quickly identify the layer 1 and 2 connections to an IP address

QUALIFICATIONS:

• 5+ years of hands-on enterprise network operations support experience
• In-depth understanding of OSI model and troubleshooting of technology related issues
• Able to work well in a fast-paced environment and be comfortable in stressful situations
• Can effectively communicate with both management as well as non-technical personnel on any technology issue to ensure they understand the nature of the issue and current statue easily understood on any outage conference calls
• Detail oriented self-motivated goal driven 

EDUCATION/CERTIFICATION:  

Bachelor’s degree in Computer Science, Information Systems or equivalent working experience, networking related certification(s) or courses in-progress, and strong experience with Cisco networking and voice platforms. 

KNOWLEDGE/EXPERIENCE: 

5+ years of experience with Cisco networking

Extensive in-depth knowledge of Cisco equipment

 SKILLS/ABILITIES:      

Excellent written and oral English communication and presentation skills

Experience successfully supporting and managing an enterprise network

Ability to oversee the execution of vendor assigned plans and tasks

Experience in change control methodology with an ability to provide clear technical documentation supporting change

Willingness to work beyond core business hours, if necessary to minimize business interruption during planned or unplanned security system modifications.

Project Management

Possess strong analytical and troubleshooting skills.