About this role
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
Prosperity Bank is an Equal Opportunity Employer.
POSITION PURPOSE
The Fraud Investigator is responsible for ensuring conformity and adherence with all applicable state and federal laws and regulations maintaining to the Bank's Fraud Program.
Fraud Investigators are responsible for evaluating the circumstances of a case of suspected fraud and make recommendations about future measures. They may work for different institutions including law enforcement agencies, insurance companies, professional organizations, banks, etc. They interview witnesses, complainants, and employers and research transactions and records to present investigation results and testify in court.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Investigations
- Analyze alerts received from fraud system as well as daily, weekly, and monthly reports designed to detect suspicious activity. Identify trends, patterns, and unusual activity, and escalate activity deemed suspicious to case status for further investigation. Conducts investigation for escalated alerts.
- Conducts in-depth external investigations or complex problems or situations and provides recommendations and/or solutions.
- Interviewing customers or individuals who may have information on fraud allegations.
- Determines scope, timing, and direction of investigations, to include identifying case issues and evidence needed, based on analysis of evidence, complaints, or allegations of law violations. Handles all necessary documentation and required research.
- Prepares correspondence letters and requests for information from customers.
- Prepare evidence for subpoena requests.
- Writing reports/narratives on your findings for case documentation, report to management and referrals.
- Review surveillance footage.
- Other duties as required.
Business Partnership/Internal and External
- Responds to inquiries or refers inquiries to the appropriate department or person and exhibiting the necessary follow through with customers and/or staff involved.
- Partners with other Financial Institutions, Law Enforcement Agencies and Adult Protective Services to exchange information and coordinate case investigation collaborations on identified organize crime rings, public corruption, financial crimes, elderly abuse, and other violations of federal or state statutes.
- Assist the Fraud Manager in ensuring department activities run smoothly and efficiently by providing leadership and training within the department.
- Assists Bank personnel in resolving inquiries or issues relating to fraud matters.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.
QUALIFICATIONS
Education/Certification: Bachelor’s Degree preferred in welfare, criminology, finance, or business-related field.
Educational experience, through in-house training sessions, formal school, or
financial industry related curriculum, should be applicable to the financial industry
Certified Fraud Examiner preferred
Experience Required: Ten years banking experience along with five years related experience and/or training. Work related experience should consist of in-depth background in fraud investigations and analysis and compliance/operational support.
Skills/Abilities: Ability to make appropriate judgments and decisions with limited guidance
Excellent planning and organizational skills, including the ability to work
independently on projects of high complexity with minimal supervision.
Ability to maintain confidentiality and instill trust within the organization.
Proficient in Microsoft Word, Excel, and PowerPoint.
Ability to multitask is essential.
Monday - Friday: 8:00AM - 5:00PM
Other facts
About PROSPERITY BANK
At Prosperity Bank, we believe in a community banking philosophy where personal relationships and great experiences go hand-in-hand. We provide convenient technology options that our customers expect – all backed by the highest level of security. At every touch point, you’ll find knowledgeable associates ready to serve our customers with accuracy and a smile time and time again. Prosperity provides personal banking services and investments to consumers and small to medium sized businesses throughout Texas and Oklahoma. Founded in 1983, Prosperity ranks among the top 100 U.S. banks in assets. Member FDIC. Equal Housing Lender.
What you'll do
- The Fraud Investigator is responsible for evaluating suspected fraud cases and making recommendations for future measures. They conduct investigations, interview individuals, analyze evidence, and prepare reports on their findings.
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