About this role
External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.
POSITION PURPOSE
Responsible for all operations associated with Debit Cards, Internet Banking, and ACH (Automated Clearing House) origination and receiving. Primary focus on Debit Card operations.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- All associated debit card maintenance.
- All related activities/efforts in mitigating debit card fraud.
- All related debit card disputes.
- Fulfill daily work/functions while adhering to bank policies and procedures and complying with all governmental rules/regulations.
- Process and balance transaction entries.
- All associated posting and reconciliation duties are performed timely and accurately.
- Monitor the department’s support email box and assist banking centers via telephone support.
- Assist with debit card issues, requests, and other Electronic Banking needs.
- Cross train with other department associates for other various duties as assigned.
- Resolve more complex issues presented to the department.
- Be able to complete given projects with minimal supervision.
- Serve as backup for day-to-day peer processes.
SUPERVISORY RESPONSIBILITIES:
This role has no supervisory responsibilities.
QUALIFICATIONS
Education/Certification: High School Diploma or equivalent
Required Knowledge: Great working knowledge of Microsoft Office, Excel, Outlook, Word, 10-key, typing, etc. General knowledge of compliance and regulations procedures.
Experience Required: Banking experience preferred but not required.
Skills/Abilities: Well organized.
Ability to operate related computer applications and related business equipment.
Ability to wear headsets.
Attention to detail.
Ability to maintain an effective and efficient workflow.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average Hearing: Able to hear average or normal conversations and receive ordinary information.
Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
WORKING CONDITIONS
None: No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data establish facts, and draw conclusions.
Mathematics Ability: Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage.
Able to perform very simple algebra.
Language Ability: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.
Hours: Monday - Friday 8:00 AM - 5:00 PM.
40 hours per week.
Other facts
About PROSPERITY BANK
At Prosperity Bank, we believe in a community banking philosophy where personal relationships and great experiences go hand-in-hand. We provide convenient technology options that our customers expect – all backed by the highest level of security. At every touch point, you’ll find knowledgeable associates ready to serve our customers with accuracy and a smile time and time again. Prosperity provides personal banking services and investments to consumers and small to medium sized businesses throughout Texas and Oklahoma. Founded in 1983, Prosperity ranks among the top 100 U.S. banks in assets. Member FDIC. Equal Housing Lender.
What you'll do
- The Debit Card Specialist is responsible for all operations associated with debit cards, including maintenance, fraud mitigation, and dispute resolution. The role also involves processing transactions, monitoring support emails, and assisting banking centers with electronic banking needs.
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