About this role
External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.
Position Overview:
An enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services and inquiries. Guides customers how to use our products and services and provides technical troubleshooting. Builds sustainable relationships through positive and open communications.
Responsibilities:
- Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner.
- Resolve problems through active listening, empathy and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable.
- Maintain comprehensive working knowledge of all systems
- Update customer information during and after each call
- Meet personal/customer service team call handling goals
- Notify immediate supervisors of all problems or unusual matters
- Follow communication procedures, guidelines and policies
Minimum Qualifications:
- High school diploma or GED
- 1 year minimum experience preferred of strong customer service skills and active listening in Call Center and/or Banking
- Advanced computer skills and proficiency using multiple screens
- Ability to effectively read, write, and verbally communicate with customers and co-workers
- Maintain a professional attitude and appearance
- Ability to multi-task, prioritize, and manage time effectively
- Detail oriented
Hours: Monday - Friday 3:00 PM - 7:00 PM. Rotating Saturdays 9:00 AM - 5:00 PM.
Other facts
About PROSPERITY BANK
At Prosperity Bank, we believe in a community banking philosophy where personal relationships and great experiences go hand-in-hand. We provide convenient technology options that our customers expect – all backed by the highest level of security. At every touch point, you’ll find knowledgeable associates ready to serve our customers with accuracy and a smile time and time again. Prosperity provides personal banking services and investments to consumers and small to medium sized businesses throughout Texas and Oklahoma. Founded in 1983, Prosperity ranks among the top 100 U.S. banks in assets. Member FDIC. Equal Housing Lender.
What you'll do
- Provide thorough and effective customer service to all customers in a timely manner. Resolve problems through active listening and follow up to ensure resolution.
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