About this role
Location:
Toledo HospitalDepartment:
Voice OperationsWeekly Hours:
20Status:
Part timeShift:
Nights (United States of America)Job Summary:
As a Voice Operations Specialist, you will serve as the main communication contact for ProMedica hospitals.
In this role, you will operate the phone system and manage all outside phone calls and internal calls.
You will also dispatch officers and document security activities.
You will be responsible for paging emergency information, physicians, and codes. This role also manages surveillance monitoring and accessing control alarms.
The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.
REQUIREMENTS
- High school diploma or GED
PREFERRED REQUIREMENTS
- Previous experience as a Dispatcher or Operator
ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus.
Benefits:
We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [email protected]
Equal Opportunity Employer/Drug-Free Workplace
Other facts
About ProMedica
ProMedica is a mission-based, not-for-profit health care organization headquartered in Toledo, Ohio. The organization serves communities in 17 states and employs approximately 19,000 people. It offers acute and ambulatory care, a dental and vision plan, and post-acute and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization has 2,500+ physicians and advanced practice providers with privileges and 1,300+ health care providers employed by ProMedica Physicians. Driven by its Mission to improve health and well-being, ProMedica has been nationally recognized for its top-tier clinical excellence and efforts to address social determinants of health.
What you'll do
- The specialist acts as the primary communication contact for ProMedica hospitals, managing all incoming and outgoing phone calls and dispatching security officers. This role also involves paging emergency information, physicians, and codes, alongside managing surveillance monitoring and access control alarms.
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