A Patient Care Tech (PCT) at ProMedica plays a vital role in the health and safety of our patients every day. From caring for patients to performing clerical services, a PCT helps all members of the ProMedica health care team while complying with standards, procedures, and policies. A PCT is a genuine ambassador for ProMedica as they interact with patients, visitors, and co-workers.  

The PCT assists the patient care team with exams, procedures, obtaining patient data and other processes related to direct patient care. The PCT also ensures an appropriate stock of supplies and equipment is available and functioning properly.    

In this role, you will perform tasks related to scheduling procedures, coordinating admission as well as discharge and transfer processes. PCTs answer phones, take messages, and direct calls. You will also pick up and deliver specimens, documents, and other items to contribute to operational efficiency.  

The above summary of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive.  

ACCOUNTABILITIES 

All duties listed below are essential unless noted otherwise 

• Applies the knowledge and skills necessary to provide care appropriate to the age of the patients served (i.e.: infant, pediatric, adolescent, adult, and geriatric), coordinated and delegated by licensed nursing personnel. 

• Obtains patient data, including vital signs, height, weight, and I and O measurements and documents on the daily nursing assessment sheet or communicates results to the assigned RN. Notifies RN of abnormal vitals or PGLUs immediately. 

• Assists physicians and nursing staff with examinations, procedures, and other processes related to direct patient care depending on assigned department, including but not limited to: Venipuncture, point of care testing including newborn screening, hearing, and CCHD testing, patient transport, assist patients with ADLs, assist patients with ambulation, 12 lead EKG’s, initiation of cardiac monitoring, CPR, and urinary catheterization. 

• Ensures an adequate stock of supplies and equipment. Ensures proper functioning of equipment, including initial cleaning of instruments.  

• Performs communication and coordination duties related to scheduling procedures, along with coordinating admission, discharge, transfer, and death. Collects data, photocopies information, answers telephone, takes messages, directs calls, and enters information into the computer. 

• Picks up and delivers specimens, documents, and other items. Supports department during crisis by functioning as liaison with other departments and the public.  

• Prepares and maintains patient records according to standards/policy.  

• Performs any other job related to duties as indicated. 

REQUIREMENTS 

• Education: High school graduate or equivalent. EMT Specialist or 2nd year nursing student or CNA. 

• Skills: Ability to read, write, and speak the English language. Must have excellent communication skills and telephone etiquette. Ability to perform basic math and must have basic computer skills. Ability to deal effectively with a changing environment and be open to new ideas. Ability to function quickly in stressful situations. Must have medical terminology and the ability to operate diagnostic equipment. Must be a Notary in the State of Michigan (OB only). 

• Years of Experience: Minimal one year experience in an acute care setting delivering patient care. 

• Certification: BLS, NVCI, NRP (OB only), PALS (ED only) 

PREFERRED REQUIREMENTS 

• Education: One year of college education in the healthcare field. 

• Skills: IV/Phlebotomy skills, basic telemetry, ability to use safe patient handling equipment 

• Years of Experience: 2 years of experience in an acute care setting providing patient care.