At Proliance Surgeons, Bellingham Surgery Center and Surgery Center at Valley our patients come from all walks of life — and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers

Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. 

Be Part of Who We Are!

What We Stand For

Lead a dedicated medical scheduling team at a top-ranked surgical practice in Seattle — with competitive pay, health insurance, 401(k) matching, PTO & culture-building perks like free coffee and weekly lunches!

At Proliance Surgeons - Orthopedic Specialists of Seattle, we believe great patient care starts with a supported and appreciated team. We foster a collaborative, respectful culture where employees are encouraged to grow, learn, and pursue new opportunities. In addition to meaningful work and pathways for professional development, we prioritize employee appreciation with perks like free coffee, weekly complimentary lunches, an annual holiday party, and other team-building events, because we believe a positive, connected workplace matters. 

Additional perks & benefits include:

• Medical, dental, and vision insurance
• 401(k) with match and profit sharing
• Generous paid time off/sick and safe leave - accrual from date of hire
• Holiday pay, no nights or weekends
• Life and LTD - paid for by the company
• Performance incentives
• Flexible schedule
• Learning Management System offering free CEUs
• Team member referral program and more!

Position Summary

Key Duties and Responsibilities

The key duties and responsibilities of the Surgery Scheduler Supervisor include, but are not limited to:

Leadership & Team Management

• Lead and supervise Surgery Scheduling, Imaging Scheduling, and Authorizations/Benefits teams, ensuring clear expectations, accountability, and performance standards. 
• Coach, train, and develop staff to promote consistency, engagement, and high performance. 
• Support recruiting, onboarding, competency development, and cross-training of team members. 
• Partner with management on performance reviews, goal setting, corrective action, and terminations as needed. 
• Promote positive leadership, open communication, and staff engagement while modeling professionalism and emotional intelligence. 
• Manage staffing, scheduling, timesheets, and time-off requests to ensure appropriate coverage. 

Scheduling Operations & Quality Oversight 

• Oversee scheduling of surgical procedures, imaging, and related pre- and post-operative appointments. 
• Optimize patient access and schedule utilization by actively managing clinic, surgery, and MRI schedules to reduce gaps, cancellations, and underutilization. 
• Monitor turnaround times and accuracy, proactively addressing trends that contribute to denials, delays, or rescheduling. 
• Serve as the primary escalation point for complex scheduling, authorization, and access issues. 
• Research, resolve, and prevent scheduling discrepancies; maintain accurate workflows, training materials, and standard operating procedures. 
• Manage provider templates and update physician schedules based on volume, access needs, and changes in availability. 
• Track, analyze, and report key performance indicators (KPIs) including fill rates, backlogs, timeliness, denials, cancellations, and conversion rates. 
• Support financial transparency and upfront collection efforts, including oversight of Good Faith Estimate timeliness and accuracy. 

Change Management & Process Improvement 

• Lead continuous improvement initiatives to enhance scheduling efficiency, reduce backlogs, prevent denials, and improve patient access. 
• Partner with leadership to design, implement, and sustain workflows, policies, and scheduling standards. 
• Lead adoption of technology and automation solutions, including self-scheduling tools, dashboards, and workflow automations. 

Education/Experience

• High school diploma or GED required; bachelor’s degree preferred
• Minimum of two (2) years’ experience in surgery scheduling or a related role
• Minimum of two (2) years’ experience in a supervisory or lead role within a medical or surgical scheduling environment; High school diploma or GED required, bachelor’s degree is a plus 

Required Qualifications

• Experience with surgical or medical clinic scheduling and operations
• Working knowledge of HIPAA/privacy regulations, medical terminology, and office workflows
• Experience with insurance eligibility, benefits, and prior authorizations
• Strong communication skills, including the ability to de-escalate patient concerns
• Highly organized, detail-oriented, and able to prioritize in a fast-paced environment

Preferred Qualifications

• Prior leadership, training, or team-lead experience
• Ability to analyze data, identify trends, and support operational improvements
• Adaptable, professional, and composed in high-pressure or changing environments

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.